Thelma Hernandez Email & Phone Number

•Telephone Crisis intervention and de-escalation• Intakes/Exits• Implement shelter rules, policies, procedures• Data entry into Osnium

Supervise daily functions of classes of 8-20 children

United States

Administer psychotropic medication to at risk youthFacilitate and promote appropriate youth contacts with family members and other care providers.Educate 12-14 children/adolescents in good personal hygiene skills, cleanliness and orderliness of personal space, common areas in the cabin and across the campusAdhere to RMYA's daily schedule, special events schedule, and provide a structured therapeutic environmentCommunicate clearly orally and in documentationDe-escalate any problems that arise by communication or physical intervention

San Antonio, Texas Area

Working on a team of 15 ensuring all duties were done throughout the dayPerform two acts of kindness throughout the shift Provide outstanding customer service ensuring every guest was greeted and thanked for their business

San Antonio, Texas Area

Host birthday parties for groups up to 10 childrenCoached basic gymnastic skills to classes of 6-9 childrenTaught three dimensional learning skills such as: get moving, citizen kid, and brain boost

San Antonio, Texas Area

Oversaw training 15 team members in customer service to ensure an enjoyable experienceHandled at least ten thousand dollars a week ensuring it got put into tills, the safe and deposited in the bankHosted birthday parties for up to 20 children and occasionally dressed up as charactersDelegated responsibilities among team members ensuring all duties were done in a timely mannerDe-escalated any problems that arose

San Antonio, Texas Area

Worked on a team of 15 ensuring all duties were done throughout the day.Practiced great customer service and de-escalated any problems as they arose.Became proficient in up-selling certain products in order to meet the goal percentage of 20%. Worked the cash register handling up to $200 before needing to do a cash drop.

Bachelor'S Degree, Sociology

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Master Of Social Work - Msw