Matthew Womack Email & Phone Number

United States

Knoxville, TN

Ensured comprehensive compliance with IAM procedures across all departments and divisions, safeguarding the privacy and security of veteran records.Orchestrated the user provisioning and identity management process, ensuring smooth operations and seamless access for veterans across various IT systems.Proactively identified areas of improvement within the.

Knoxville, Tennessee, United States

Worked closely with architects, developers, database admins and engineersPrimary role was the QA Engineer over Infrastructure Created and maintained test plans within Azure DevOps and ServiceNowCreated and maintained automated test suites within ServiceNowMaintained QA Lab and performed testing in a mock store locationRan demos for clients before releasing.

Knoxville, Tennessee Area

Worked closely with developers and database adminsWorked with a Kanban style teamRan demos for clients before releasing into productionExperience with production support and replicating client issues

o Act as a customer advocate, researching, troubleshooting and pushing for a quick and thorough resolution.o Monitor Cellular Sales store locations for any network drops or connectivity issues and bring these locations back to operating capacity.o Create and maintain production images and deployments for all Windows versionso Manage the entire hardware.

Oak Ridge, Tennessee

• Provide Tier 1 troubleshooting to several contracts for SAIC
• Monitor multiple Service Desk queue’s for high priority alerts
• Managing a variety of systems for different companies o Exchange Servers, Active Directory, Encryption Software, etc.
• Supporting thousands of users globally with their day to day routines

Oak Ridge, Tennessee

• Perform a variety of different troubleshooting measures to support our client
• Provide support to 1000+ users all around the world
• Running SQL queries to ensure peoples data is being polled correctly
• Maintaining a ticketing system to monitor tickets and to meet SLA’s
• Provide assistance with Windows environment issues
• Maintaining portions of the Active Directory to ensure users have certain security rights

Knoxville, Tennessee Area

• Order and procure new shipments of merchandise to set up for new products
• Maintain the stores’ inventory and ordered them according to the store’s needs
• Perform basic tasks including, opening, closing, preparing food, running a register, and cleaning
• Train new Team Members and lead shifts to success
• Follow proper food safety handling and convey a positive demeanor to my fellow team.

Knoxville, Tennessee Area

• Performed troubleshooting and entered tickets and for other technicians to work
• Prioritized Customer Service as the main priority of everyday tasks
• Worked with 400+ clients with over a 10,000+ user base with my team
• Maintained 15,000+ computers and servers within a team environment
• Worked alongside other System Administrators to troubleshoot and resolve user issues

Knoxville, Tennessee Area

• Set-up for a general merchandise truck; unloaded freight to pallets separated by department numbers and non-basic freight
• Pulled the freight from the backroom to the sales floor with a hydraulic jack
• Placed the non-basic freight in the bin using a hand held computer (Gemini)
• Correcting errors dealing with counts of merchandise and misplacement
• Cleaned the backroom in a timely manner to get ready for next day