Michael Davis Email & Phone Number

Phoenix, Arizona, United States

Hiring: Actively collaborated in the hiring process by conducting interviews, assessing candidates, andensuring alignment with Zocdoc’s values and team needs.Team Leadership: Managed, mentored, and guided a high-performing team of Integration SupportAssociates, fostering a collaborative environment in Slack, Confluence and Jira.Technical Escalation: Diagnosed, troubleshot, and resolved complex integration issues as the primaryescalation point.Client Relations: Communicated with key clients to understand needs and deliver tailored integrationsolutions.Integration Management: Oversaw full integration lifecycle, ensuring timely and client-focusedoutcomes.Scheduling & Delegation: Created schedules and delegated tasks to balance workloads and ensureproject completion.Process Improvement: Identified and implemented process enhancements, boosting team efficiencyand workflow.Documentation: Maintained integration process documentation to standardize issue resolutions andclient interactions.Cross-Department Collaboration: Partnered with product, sales, and support teams for seamlessproject execution.Monitoring & Reporting: Tracked integration performance and provided management reports forcontinuous improvement.SQL & Hackathon Success: Led a hackathon project with a SQL query, saving $75K+ annually byoptimizing processes.Retool Application Development: Created a Retool app integrating Google Calendar API, enablingteams to view calendar associations and time zones accurately.Slack & Google Sheets Reporting: Compiled data from Slack workflows into Google Sheets for weeklyreporting and actionable insights.Data Analysis: Generated analytical reports with Salesforce and Snowflake to support data-drivendecisions

Phoenix, Arizona, United States

As a Senior Integration Support Associate at Zocdoc, I manage the integration process for clients, ensuring seamless product integration and providing advanced technical support for complex issues. My role involves identifying and implementing process improvements, collaborating with cross-functional teams, and maintaining detailed documentation. Additionally, I train and mentor junior team members, create and analyze performance reports, and manage work schedules to ensure efficient and timely project completion. My focus is on delivering exceptional support and driving successful integrations.

Phoenix, Arizona, United States

Deliver excellent customer service to over 1400 healthcare providers annually by configuring and deploying ZocDoc technologies while also providing feedback and recommendations to internal engineering and product teams to better improve company processes.

Arizona

Florence, Arizona

Bellevue, Wa

Status: Retired

Eloy, Arizona

• Monitor inmate activities inside prison cells and during activity time.• Oversee movements of inmates in dining, visitation areas and perform security checks of the assigned area and facility.• Ensure that inmate movement is coordinated appropriately, handle head counts and manage emergency response when required.• Provide support for control rooms and port entrances.• Ensure that security measures are taken during program activities.• Manage disciplinary action when inmates get unruly.

Adelanto, California

• Monitor inmate activities with dorm setting• Oversee movements of inmates in dining and visitation areas.• Ensure that detainee movement is coordinated appropriately, handle head counts.• Provide support for control rooms and port entrances.• Ensure that security measures are taken during program activities.• Manage disciplinary action when inmates get unruly.

Certification, Web Development

· JavaScript · ES6 · React · HTML · CSS · Node.js · Express · AJAX/HTTP · Mongoose · MongoDB · JSON · Git

Computer Programming

In Progress, Fire Science/Fire-Fighting