Michael Byrne

Michael Byrne Email and Phone Number

Head of Customer Engagement at Esri Ireland @ Esri Ireland
dublin, dublin, ireland
Michael Byrne's Location
Ireland, Ireland
Michael Byrne's Contact Details

Michael Byrne personal email

About Michael Byrne

I want to make the world a better place now, for my children, and for those that follow after me. I believe that by helping to understand where things happen, and analyzing why - utilizing the science of where and the science of human behaviour - I can make that goal a reality.Along my career journey I've been: a librarian; a geologist; a GIS manager and professional; a programmer; a programme manager; a trainer; a customer operations manager; a database manager; a content manager; head of professional services; and a customer experience professional.Along the way, I have built mutual and rewarding win-win relationships with fantastic people.I also cycle for fun and charity (member of Ratoath Wheelers), try new things out (latest fad = drumming, badly), love comedy (I was there for Monty Python's last run), and lose myself in Podcasts (Marc Maron, Roman Mars, and many more) and music (I’ll give most things a listen but Springsteen is my anchor).If we’ve met, in the real or digital world, contact me so we can help make our world a better place!

Michael Byrne's Current Company Details
Esri Ireland

Esri Ireland

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Head of Customer Engagement at Esri Ireland
dublin, dublin, ireland
Website:
esri-ireland.ie
Employees:
76
Michael Byrne Work Experience Details
  • Esri Ireland
    Head Of Customer Engagement
    Esri Ireland Jan 2022 - Present
    Dublin City, County Dublin, Ireland
    Responsible continued development of Esri Ireland’s customer engagement principles and processes, focused on delivering a consistent experience for our customers across all parts of the business
  • Esri Ireland
    Market Engagement Manager
    Esri Ireland Sep 2018 - Dec 2021
    Dublin, Ireland
    I am responsible for the management of a number of key accounts, and for the development of the GIS market more broadly. This will be achieved by a focus on ensuring that current and future customers of Esri Ireland understand the powerful business, environmental and social benefits of geographic information such that it becomes an indispensable part of our customers decision making processes. As Market Engagement Manager, I direct and drive sector-wide engagement and national initiatives with a primary focus on the Republic of Ireland
  • Esri Ireland
    Account Executive
    Esri Ireland Feb 2011 - Aug 2018
    Dublin, Ireland
    I am responsible for customer engagement and business development for a number of key accounts at Esri Ireland, whilst acting as a champion for customer experience as people work with us on their journey to success. I am also a member of our leadership team helping to drive market development and thought leadership.
  • Esri Ireland
    Customer Services Development
    Esri Ireland Jul 2009 - Jan 2011
    Oversaw the development of customer service ethos at Esri Ireland
  • Esri Ireland
    Head Of Professional Services
    Esri Ireland Jul 2002 - Jul 2009
    Responsible for the profit and loss of the Professional Services team at Esri Ireland
  • Mapflow
    Content And Mapping
    Mapflow May 2000 - Jun 2002
    I ran the data collection and data quality unit for Mapflow - the content produced was used in the mapping solutions offered at the time
  • An Post
    Gis And Database Manager
    An Post Feb 1999 - May 2000
    Ran the data collection teams, involved in sales and marketing for GeoDirectory
  • Crowe Schaffalitzky Associates
    Geotechnologist
    Crowe Schaffalitzky Associates Jul 1993 - Feb 1999
    Geologist, GIS Expert

Michael Byrne Skills

Gis Esri Project Management Arcgis Spatial Analysis Management Spatial Databases Account Management Business Strategy Customer Service Data Analysis Team Leadership Strategy Engagement Management Analysis Program Management Geomatics Start Ups Customer Experience Strategic Planning Open Government Open Data

Michael Byrne Education Details

Frequently Asked Questions about Michael Byrne

What company does Michael Byrne work for?

Michael Byrne works for Esri Ireland

What is Michael Byrne's role at the current company?

Michael Byrne's current role is Head of Customer Engagement at Esri Ireland.

What is Michael Byrne's email address?

Michael Byrne's email address is mi****@****post.ie

What schools did Michael Byrne attend?

Michael Byrne attended Emcc, Irish Management Institute, Dublin Business School, Irish Management Institute, Trinity College, Dublin.

What are some of Michael Byrne's interests?

Michael Byrne has interest in Family, Music, Cycling (Road And Off Road), Friends.

What skills is Michael Byrne known for?

Michael Byrne has skills like Gis, Esri, Project Management, Arcgis, Spatial Analysis, Management, Spatial Databases, Account Management, Business Strategy, Customer Service, Data Analysis, Team Leadership.

Who are Michael Byrne's colleagues?

Michael Byrne's colleagues are Tobi Ajayi, Arjun J., Morgan Stewart, Javier Lopez-Cabrera, Phd, Paul Synnott, Sebastian Csadi, Caitlyn Buchanan.

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