Mike Grover Email & Phone Number

London Area, United Kingdom

Working with strategic partners to increase their revenue whilst enhancing customers experiences.

London, United Kingdom

• Led global device partnerships with technology giants (incl. Apple, Google & Meta) and drove global device customisation and projects across OEMs contributing over €100M revenue per annum.• Devices lead for M&A activities incl. divestments & JVs; Products & Services lead for US export control matters; Vodafone Hyperscaler community lead for Devices.• Delivered notable revenue from device customization RSAs plus big data & funding benefits.• Oversaw transformation of Vodafone’s… Show more • Led global device partnerships with technology giants (incl. Apple, Google & Meta) and drove global device customisation and projects across OEMs contributing over €100M revenue per annum.• Devices lead for M&A activities incl. divestments & JVs; Products & Services lead for US export control matters; Vodafone Hyperscaler community lead for Devices.• Delivered notable revenue from device customization RSAs plus big data & funding benefits.• Oversaw transformation of Vodafone’s product relationship with Apple: - OneNumber service now live in 11 markets with Apple Watch & 3 markets with iPad. - Delivered 3 world firsts in last 3 years (iPadOS eSIM tariff service in 2024, Quick Transfer with eSIM Profile Reuse in 2023 & iOS 5G SA launch in 2022).• Drove eSIM acceleration programme for Devices enabling 15 markets by Spring 2022.• Given Huawei/US export situation, ensured compliance of Products & Services software and led App porting to HMS platform.• Established Microsoft programme with devices and services live in 4 key markets. Show less

London, United Kingdom

• Led global mobile device customisation for Vodafone Group, affiliate and partner markets across platforms increasing NPS through customer care Apps, rolling out services including comms, payment, content, cloud and security.• Drove device workstreams with GSMA and operators on mobile payments, App stores and gaming.• Provided strategic guidance, including technical and commercial feasibility for service deployment, and competing service landscape view.• Managed governance between… Show more • Led global mobile device customisation for Vodafone Group, affiliate and partner markets across platforms increasing NPS through customer care Apps, rolling out services including comms, payment, content, cloud and security.• Drove device workstreams with GSMA and operators on mobile payments, App stores and gaming.• Provided strategic guidance, including technical and commercial feasibility for service deployment, and competing service landscape view.• Managed governance between Consumer Services, Terminals, Technology and Digital organisations; aligned positions and chaired meetings between respective directors.• Managed team of up to 10 senior managers and managers in UK and Germany.• As part of “skunkworks” team established OTT insurance business now generating over €100M pa. based on my proposed “powered by Vodafone” architecture utilising in-house core components.• Pioneered Smart Customisation method of customising devices dynamically at time of SIM insertion, rather than at the factory now adopted as industry norm. Delivered dramatic service reach increase for Apps and integrated services. Maximises value from network investments and delivers logistics benefits to MNOs and OEMs. Launched globally with 27 OEMs.• Partnered with Google to evolve Play Auto-Install (PAI) into a viable off-the-shelf efficient Android App delivery method reducing resource requirements. Launched with 25 OEMs across 19 countries.• Successfully influenced OEM & platform partners to support service initiatives.• Accelerated IMS service support with OEMs through collaboration with chipset partners.• Established & aligned Vodafone device experience in conjunction with UX and service stakeholders.• Delivered prominent on-device Vodafone setup wizard across 15 countries driving service uptake.• Created industry firsts such as the NFC payments standard. Show less

• Led technology team working directly with Telefónica Group globally (Europe & LATAM) driving technology affairs including service collaboration, requirements, statements of compliance (SoCs), responses to requests for information (RFIs) and technology roadmaps. Team comprised direct reports in UK and indirect reports in US.• Delivered innovative “Easy handset” project - Motorola’s biggest selling handset in Europe in H1 CY2008 having agreed user experience with Telefónica and driven… Show more • Led technology team working directly with Telefónica Group globally (Europe & LATAM) driving technology affairs including service collaboration, requirements, statements of compliance (SoCs), responses to requests for information (RFIs) and technology roadmaps. Team comprised direct reports in UK and indirect reports in US.• Delivered innovative “Easy handset” project - Motorola’s biggest selling handset in Europe in H1 CY2008 having agreed user experience with Telefónica and driven Taiwanese ODM development.• Championed Telefónica Group technology and branded services, and was directly responsible for Motorola’s scorecard rating by Telefónica to be significantly increased to #1 of top 5 OEM suppliers for all scorecard items within responsibility.• Increased alignment – made propositions more relevant taking alignment position to #1.• Successfully discerned customer priorities and drove fulfilment of key customer services and enabling technologies across all Motorola and ODM platforms aligning platform deliverables with customer portfolio tiers and service rollout timeframe. Show less

• Led European Centre of Excellence for terminals technology leading team of subject matter experts for terminal software areas.• Delivered specifications to fulfil European MNO branded services requirements for development teams.• Increased process efficiency – introduced cross-platform requirements specification authoring approach to Motorola providing on average 150% efficiency improvement.• Drove development prioritisation - delivered European MNO demand view for different… Show more • Led European Centre of Excellence for terminals technology leading team of subject matter experts for terminal software areas.• Delivered specifications to fulfil European MNO branded services requirements for development teams.• Increased process efficiency – introduced cross-platform requirements specification authoring approach to Motorola providing on average 150% efficiency improvement.• Drove development prioritisation - delivered European MNO demand view for different technologies with weighted priorities. Chaired European feature review board.• MNO Interface - created and presented tailored technical marketing presentations for European MNOs (inc Vodafone Group, Telefónica/O2, T-Mobile, Telecom Italia and H3G).• Led supplier discussions, technology evaluations and gave guidance on investment opportunities.• Key manager in recruitment of European engineering team.• Represented Motorola at trade body meetings and public events. Show less

• Coordinated 10+ third party suppliers across 8 countries (across Europe, US and Asia) on Symbian terminal integration project.• As chief system architect, led distributed systems engineering team (within Europe and US) for lead handset on unproven platform, and always delivered to deadlines even through times of extreme turmoil. Dotted reports from software development teams (approx. 200 engineers).• Troubleshot Symbian MNO branded service software project to ensure timely delivery.

• Delivered Voice over IP (VoIP) solutions enabling semiconductor sales opportunities for Silicon Valley based start-up. Led up to 5 engineers in European office.• Realised competitive advantage in VoIP - co-architected and designed solution attaining range-topping performance without the cost being 6400% more efficient on resources than the competition. Solution was an efficient reference design including fully featured TCP/IP and ATM/DSL protocol stack software for use in DSL voice/data… Show more • Delivered Voice over IP (VoIP) solutions enabling semiconductor sales opportunities for Silicon Valley based start-up. Led up to 5 engineers in European office.• Realised competitive advantage in VoIP - co-architected and designed solution attaining range-topping performance without the cost being 6400% more efficient on resources than the competition. Solution was an efficient reference design including fully featured TCP/IP and ATM/DSL protocol stack software for use in DSL voice/data SOHO routers and VoIP telephones.• Implemented TCP/IP and ATM protocol stack components. Implemented hardware drivers.• Managed suppliers to schedule – drove European ADSL modem chipset vendor and Indian subcontractors to deliver working reference design.• Improved development process quality and performance - Formulated standards as part of a focus group for software development. • Trained customers – created material and taught training course on stacks to external customers.• Developed software for ISDN and PSTN videophone and surveillance products. Show less

• Designed and developed additional functionality for existing range of ISDN video conferencing products including JPEG image compression (for still image capture) and remote camera control.

• Designed and developed video sub-system software for high-end ISDN video conferencing system used by the flagship BT model at this UK start-up.

Bsc, Computer Science [Software Engineering], 2:1 (Hons)

Btec National Diploma, Computer Studies, Distinction