Michael Hwang Email & Phone Number

Chapel Hill, Nc, Us

Durham, North Carolina, United States

As a Senior team member I manage the business goals, revenue, and relationships of our top partners while also assisting the Senior manager manage the day-to-day operations of the team and manage the Yield Operations team with novel reporting, KPI monitoring, new device setup and troubleshooting.Responsibilities:- Manage the Yield Operations team along with assisting in the day-to-day operations for the Senior Manager.- Maintaining a close relationship with DT's largest partner by having weekly calls to ensure proper alignment of revenue and big picture strategy goals.- Maximization of Revenue for DT and our largest Carrier partner.- Monitor novel reporting and present valuable KPIs to the partners on a regular cadence.- Utilize data and metrics to empower DT teams to push for increases in budget and adoption of new DT products- Actively monitoring tech stack for any issues/hiccups that may result in lost revenue potential- Aid the AMs in the programming of applications to devices with the goal of achieving set revenue goals- Collaborate with cross-functional teams to problem solve and drive the business forward by providing insights for account growth, troubleshoot issues, and create solutions for existing pain points

Durham, North Carolina, United States

Durham, North Carolina

The Carrier Yield Manager (Yield Manager) fills a unique niche within Digital Turbine. As a Yield Manager I manage the business goals, revenue, and relationships of many of our top partners on the App Media side of the organization.Responsibilities:- Maintaining a close relationship with large carrier partners by having weekly calls to ensure proper alignment of revenue and big picture strategy goals.- Ensuring that all parties involved (Carrier partner, advertiser, and DT) are able to maximize their revenue potential per Android device.- Monitor novel reporting and present valuable KPIs to the partners on a regular cadence.- Utilize data and metrics to empower DT teams to push for increases in budget and adoption of new DT products- Actively monitoring tech stack for any issues/hiccups that may result in lost revenue potential- Aid the AMs in the programming of applications to devices with the goal of achieving set revenue goals- Collaborate with cross-functional teams to problem solve and drive the business forward by providing insights for account growth, troubleshoot issues, and create solutions for existing pain points

Morrisville, Nc

As a Sr. Account Manager I was responsible for the execution of advertising for 50+ SMB clients varying from Custom AV Installers, IT Firms, and Cosmetic Surgeons. Within the day-to-day activities I was the main point of contact for these doctors and business owners with the responsibility to maintain ROAS and report on performance on a monthly basis. Outside of the main responsibilities I volunteered for various projects within the office to help streamline current process and training for the team as well as project management of small beta tests of new product offerings.

Morrisville, Nc

The Client Success Specialist manages client accounts, implements online marketing campaigns, and provides world-class support to help our clients achieve their business goals through highly targeted online advertising. Responsibilities:Successfully manage, coordinate, and performance tune ad campaigns to ensure overall client satisfaction.Work with subject matter experts, in-house and remotely, to create relevant content and campaigns for small businesses.Troubleshoot issues.Review client reports.Initiate daily, weekly, and monthly client calls.Develop expertise on online search advertising platforms including Google, Bing, and Yahoo.Work closely with internal team members to develop internal processes.Work closely with the team to shape the future of the business.

Cary, Nc

*The Digital Advertising Account Manager II (Campaign Manager) schedules and Conducts an onboarding Welcome Call with Client. Clearly and concisely establishes expectations for onboarding timeline based on products purchased and expectations set at time of sale. Build rapport and trust with the client. Reviews and consults on more complex products such as SEM and SEO to clearly define product and process expectations and works to expedite proper fulfillment.*Facilitates issue resolution on behalf of client with internal & external onboarding resources. Digital Advertising Account Manager II is the central point of authority for onboarding decisions allowing issues to be addressed in a timely manner. Digital Advertising Account Manager II has the ability to process payments, collect funds, make claim adjustments as deemed appropriate for the Gold level*Completes pre-review of all live products in preparation for reviews with client every other month, post-fulfillment. This responsibility requires full knowledge of client advertising program and understanding of results expected and achieved, and the ability to discuss increases, decreases, or changes to clients advertising program. Digital Advertising Account Manager II will have authority to escalate issues if program is not achieving expected results.*Schedules and facilitates reviews of SEM and SEO products, leveraging internal or external SEM/SEO experts when needed. Adjust keywords for SEM products as well as SEO campaigns to drive the optimal results for the client. Digital Advertising Account Manager has full understanding of product and exhibits product knowledge and digital expertise in order to build on client enthusiasm and confidence regarding purchase.*Schedules and facilitates Website Content Collection call for website product offering, and then utilizes the content gathered to enhance and build out any other products client has purchased to ensure consistency across advertising

Marquis At Silverton

As the Assistant Community Director it was my responsibility to oversee resident billing accounts through OneSite Property Management Software, create and manage the property’s online Social Media presence, coordinate outbound marketing efforts, create novel reports and dashboards to track business development efforts, manage prospective client data, vendor schedule, and execution of renovation process. My day-to-day tasks were to manage and resolve client issues/concerns, issue account adjustments, oversee the execution of the leasing process and provide support outside of regular duties by taking over accounts payable and maintenance department in the property managers absence.

Raleigh-Durham, North Carolina Area

Tasked with touring prospective residents, handling questions/resident concerns, helping with contractor scheduling and execution of Cap Ex projects. Networking and marketing with local businesses and other apartment communities. Processing paperwork and maintaining Social Media outlets.

Raleigh-Durham, North Carolina Area

Oversee program staff and to provide a safe and enriching program to before and after-school participants. Manage program budget, P&L, and parent communications."To put christian principles into practice through programs that build a healthy spirit, mind, and body, for all."We are for Youth Development, Healthy Living, and Social Responsibility.

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Campus Crusade (CRU), AFROTC, Habitat for Humanity, Club Soccer Studied English and Business Marketing

Diploma

Activities and Societies: Film Club President, Environmental Club VP, Orchestra, Cross Country, Film Club President, Science Olympiad.