Redesigned internal operator platform on desktop and mobile (iOS) by leveraging design sprints, experience outcome frameworks, and usability testing. The redesigned platform enabled the completion of tasks up to 96% faster for over 50 employees. Other responsibilities:- Maintained and enhanced design system to streamline product design process while improving product consistency - Spearheaded user testing sessions, analysed feedback for design improvements- Collaborated cross-functionally with product management, engineering, user research ensuring smooth product development process

- Translated abbreviations and jargon in English and Mandarin during transcription.- Transcribed sensitive documents on VLC.- Corrected grammar, spelling and syntax mistakes.

- Conducted research on understanding the social perceptions of inclusiveness for children with special needs in their community. - Utilized qualitative research methods to aid in the conceptualization of parental perceptions, the extent of inclusiveness and better understand how interaction can be facilitated with children with special needs.