Nikit Sharma Email and Phone Number

• Front-line/Tier-1 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps• Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits.• Data updates, such as Account/Territory Assignments.• User Administration, such as activating new users and deactivating departing users in various sales tools.• Maintenance of Salesforce.com reports & dashboards.• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training.• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool

-Streamlining field operations and managing a team of 37 Technicians, 3 supervisors, and 3 GET's..-SPOC for any new business, queries, deployment, and planning..-Customer relationship management & escalation handling -Resource hiring, onboarding, training & incentive planning for the technicians, and supervisors to increase employee NPS.-Performing the daily audits of completed and running sites to save the cost of the company on Mandays. -End to End process improvement.

Procuring renowned gyms and fitness centers and setting up the operating parameters according to Cult fitness.Operations: Supervising & managing center experience & incremental enhancements at the center level. Resolving the facility'spain, ensuring uptime & state of the art facilities of 5 CentersNew User Experience (NUX): Ensuring stellar first interactions for walk-in, trial, and first-class users. Maintained 3.75+ ratings outof 4.Data Analysis: Analyze data & perform a detailed root cause analysis. Ensuring the product rating & managing the end-to-endexperience of the members at the center.Employee NPS: Ensuring the team happiness and enthusiasm all the time & helping them to drive their career aspirations.Managing the relationship with vendors, service providers, and the center employees.Problem solving: De-escalate partner/user complaints, answer questions and provide information, process payments.Revenue: Perform a high conversion rate for the partners, from a trial to cult membership..

-Supervisedcenterexperienceandincremental enhancement-NPS for the center at >80-Center facilities audit and inputs-Drive customer engagement and renewals-Manage team and personals.-Gained the customer base from 50 to 300within 2 months.-Roster management.-Customer interaction and troubleshooting

Handled the frequency of 60-70 chats or calls per day of customers related to technical and billing issues.Client focus- De-escalate the client issues directly via call, chat, and email.