Teddy Hook Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Greater San Diego Area

-Lead and manage PayLease Client Success department-Audit & upkeep client health score and run Heal Desk meetings with a focus on improving client health-Operationalize NPS and ensure there is a feedback loop from clients, through client success, directly to Product-Own PayLease Net Revenue Retention with a hyperfocus on growth & renewals-Have in-depth understanding of client's desired outcomes, participate in solution development, and effectively communicate solutions-Define client segmentation and ensure there is proper coverage/ratio of PayLease reps to clients-Work with PayLease partners to improve PayLease products and integrations with software and web companies-Drive Client Success across the entire organization

Greater San Diego Area

-Provide management, leadership, and coaching for account management team-Build and maintain relationships with high profile clients as needed-Ensure client satisfaction levels remain high through the client base-Create and implement systems to more efficiently operate and help the team effectively hit goals of increased utilization and low churn-Understand client's business needs, participate in solution development and effectively communicate solutions-Work across multiple PayLease departments and with partners to improve the PayLease products and integrations with software and web companies-Work with Marketing and Product Management to develop and deliver product, services and programs that will ultimately increase client satisfaction, utilization and profitability.

Greater San Diego Area

• Responsible for leading one-on-one and group meetings amongst the multi-family portfolio • Communicate with internal departments to enhance and maintain products and services• Meet with department heads to develop and preserve day-to-day operations• Maintain assigned accounts by assessing their needs, providing recommendations and implementing solutions to address their needs.• Build and maintain client relationships through consistent interaction and periodic client visitations. Ensure timely customer satisfaction through routine communication and proactive measures that exceed customer expectations.• Upsell assigned accounts additional products and/or services PayLease launches.• Manage projects to ensure completion and provide training support as needed.

Greater San Diego Area

• Maintain assigned accounts by assessing their needs, providing recommendations and implementing solutions to address their needs.• Increase client utilization by identifying opportunities within the assigned key accounts and marketing initiatives.• Upsell assigned accounts additional products and/or services PayLease launches. • Be the primary contact and liaison for assigned clients to assist them in questions related to our products, increasing utilization and assist them in resolving any issues or problems they may present.• Build and maintain client relationships through consistent interaction and periodic client visitations. Ensure timely customer satisfaction through routine communication and proactive measures that exceed customer expectations.• Manage projects to ensure completion and provide training support as needed.• When needed, provide day-to-day operations support including researching questions regarding deposits, integration and general account maintenance.

Greater San Diego Area

• Answered incoming calls and balanced the demands of multiple tasks and multiple procedures.• Assisted with customer requirements and processed their transactions via phone• Resolved customer issues via the phone and email within a timely manner• Processed routine transactions for customers including account setups and account updates.• Coordinated with other depts. when necessary to ensure positive customer experience.• Provided quality service by comprehending procedures and continued product knowledge

Greater New York City Area

o Executive search and research assistant for hedge funds in the asset management industryo Database input and organizationo Spent most of my time researching candidates from top firms all over the world within marketing, investor relations, product specialists, and client services to help build out distribution organizations

Bachelor Of Arts (B.A.), History

Activities and Societies: University of Arizona Men's Lacrosse

Latin American Studies, 12

Studied in La Habana, Cuba for five weeks during the summer of 2014. During this time I studied Latin American History, Politics, Culture.

Spanish Language And Literature

Summer Study Abroad

G.E.D.