Theodora Duru Email & Phone Number

New York City Metropolitan Area

• Give impressions and feedback of websites, mobile applications, prototypes, and real world experiences over screen recording and video recording as I navigate.• Apply a critical eye to the user experience in order to provide useful feedback.• Record the beta experience to submit to creators along with review notes.• Write or verbally record feedback on aspects such as graphics quality, continuity, ease of use, audio quality, glitches, and bugs.

Fort Lee, New Jersey, United States

New York City Metropolitan Area

• Troubleshoot, diagnose, and resolve iOS devices, and their accompanying software.• Identify all customer needs and present product and service solutions.• Empathize when technology is not working as expected and explain difficult technical problems in terms the customer understands.• Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.• Document all pertinent user information and the nature of the problem with accuracy in all supported systems.• Record all transactions accurately to maintain service and inventory part accuracy.• Partner closely with the Product Zone team if a customer chooses to make a purchase.• Identify and continuously provide feedback to Apple on unique customer problems and other issues.• Perform additional support like check-in duties or service functions as needed.

New York City Metropolitan Area

• Drive sales, create owners, and build brand loyalty.• Contribute to success across all store areas and flex appropriately to meet business needs.• Bring Apple products, services, and ecosystem to life through demos, personalization, and answers to customer questions.• Provide customized solutions based on each customer’s specific needs, including business, education, and creative professionals.• Set up a customer’s newest Apple products and offer personalization.• Provide troubleshooting advice and introduce the benefits of shopping with Apple — often to multiple customers at the same time.• Stay up to date on new information, product and service offerings, and company initiatives, by leveraging internal tools and resources, on-the-job experiences, and peers.• Support peers at the Genius Bar as needed to share knowledge and assist in providing ownership options.• Provide world-class customer service to customers.• Maintain accuracy in all operational duties and transactions.

Lagos State, Nigeria

• Day-to-day support and maintenance of IT systems, including hardware, software, and networks. • Troubleshooting issues, performing routine maintenance tasks, and assisting employees with IT-related problems.• Take telephone calls from users and assist them with their technology questions and problems.• Lay cables and wires for network and ensure they are in good working order.

Master Of Science - Ms, Information Systems Engineering & Management

Bachelor Of Science - Bsc, Computer Science