• Drove business performance enhancement by leveraging strategic tools to optimize good management processes.• Gathered requirements from business process owners. Gather and document requirements. UAT within various applications, record and report status. • Utilized Nautilus and OnBase applications to validate and streamline processes and transactions. Expertise in troubleshooting errors within datasets to ensure accuracy and efficiency. Test API’s (Rest and Soap) for connectivity regarding installed software.• Installed and configured applications to facilitate seamless financial transactions, tracking fund transfers to maintain financial integrity. Monitored supply chain operations timelines to ensure cost effectiveness of goods and resources. Develop and maintain process documentation including Flowcharts.Contract: Flagstar Bank

• Demonstrated adept leadership skills to drive project deliverables.• Communicated effectively with potential clients to earn project contracts.while managing commercial contracts •Utilizing Fiserv DNA software. Conduct UAT. Document results. Create application installation documentation. • Conducted analyses and oversaw multiple projects varying in size ensuring the successful completion of those projects. UAT, create installation documentation. Provide training seminars. • Proficient with Sentry, Splunk, and Data Dog for payment artifact tracking• Amplify sales, exceed monetary expectations towards market share growth.•Contracts: Shift4, Fiserv, Nextiva, Stara Technologies

• Led a team through various phases to ensure a seamless processes and deliver within the timeframe of testing, remedy errors and install 1350 applications for end users across 55 locations.• Provided communication and project progress and outcomes to stakeholders.• Provided invaluable mentoring to cross-functional teams and delivered comprehensive instruction on in house project framework requirements.• Direct and monitor the installation, diagnosis, repair, and maintenance of applications.• Obtaining projects to spearhead the installation of Cerner Databases for over 3000 employees.• Installed, configured, and tested over 1500 applications running on the Gold Image across 43,000 desktops 55 hospitals/clinics.Contracts: Dignity Health, Hospice of the Valley

• Cold call and obtain clients via referral regarding advertising campaigns for catalogs and brochures.•Developed user stories for customers projects, create use cases, and process flows, capturing all requirements in a timely manner to facilitate growth and expansion while fostering robust partnerships and alliances. Maintain supply chain processes.• Effectively prioritized requirements through collaborative efforts with stakeholders, resource allocation and managing project scope.• Strategically positioned the company for expansion in alignment with prevailing market trends.Clients: Sherwin Williams, Kraftmaid Cabinetry, Cleveland Clinic