Theo Koster Email & Phone Number

Leiden, ZH, NL

Leading Innovations in the area of data ecosystems and AIDesign and Improvement of ICT processesProject management in these area's Develop and give coaching and training Identify gaps, quick wins, set up a roadmap for the short and long term approach.Model expert in ASL, Cobit, ITIL, TOGAF, Prince2, eTom, SAFeTuning the models to practically fit within the.

The Hague, South Holland, Netherlands

The Netherlands has a huge range of data sources that, when combined, provide valuable insights to proactively support both citizens and policymakers. Major societal issues such as climate change, energy transition, housing, and poverty can only be addressed by policymakers from an optimal information position.Utilizing the full hidden potential of data in.

Delft Area, Netherlands

As IT project lead I am responsible for the design and implementation of an IT-governance model to guarantee the quality of intelligent traffic data that will be delivered to road users and in the future to self-driving cars. The governance model consists of a set of agreements and procedures across a partnership consisting of public and private.

Amsterdam Area, Netherlands

As IT project manager I am responsible for the implementation of several projects at the customer facing front-end of UWV. These projects implement new functions driven by changes in legislation or driven by continuous improvement in the digital channel.

Utrecht Area, Netherlands

Setup software configuration management plans for projects performed at the Acceleration Center for Engagements. Advise projects in applying configuration management in relation to release and change policies for the specific customer.Perform audits in the area of configuration managementCoach and train project team members in the area of configuration.

The Hague Area, Netherlands

Manage the external and internal IT suppliers to ensure the IT services needed to support the business processes are delivered most soundly.Making agreements in terms of SLA's and KPI's; keeping track of these agreements.Work closely together with business stakeholders, contract managers and chain managers. Make sure the delivered IT services matches the.

Performing compliance checks on business critical processes such as service level management, problem/incident management, etc. Advice on process improvement in the GRC area.

Transformation of an identity access management system into the operational business. Performing reviews on functional design and use cases. Development of a user manual, quick reference guide, frequently asked question list. Participation in the development of other transformation materials such as management presentations and newsletters. Setting up a.

Design and optimization of the customer service processes for the Internet helpdesk. Set up a roadmap for the approach. Training and coaching of employees. Embedding a knowledge cycle to ensure continuous improvement, Use of reference models like ITIL and eTom. As a result within a year the so called first time right (FTR) and the NPS score improved.

Development of a new governance model. This model was based on delivering a number of services. The services were detirmined by me in several workshops with the management team. Based on the services I have designed the processes using techniques like flowcharts and swimlanes.

Within Albert Heijn I was the testmanager for several projects, I have set up the rightshore test approach with India for these projects; these became the defacto-standards for rightshore testing wihtin AH. Besides testmanagement, knowledge management, configuration & releasemanagement, and situational leadership were actually much more important issues I.

Within the ministry of agriculture I have fullfilled several roles in the area of testmanagement, configuration and releasemanagement. The projects I was part of developped workflow and BI systems to control the financial grants for landscape development. I have developped and executed the testprocess and testapproach. This being closely linked to the.

Consultant in the areas of project management, testing, functional design

Designer and implementer of radar software for international airports and seaports