• Currently working on our first title (TBA); design, artwork, programming• On-going biz-dev

• Designed visuals, content, and HTML templates for emails within Salesforce.• Redesigned customer welcome journey for newly added student prospects in support of application process.• Reworked, rewrote, designed, edited, and assembled a 12-minute online on-demand info session for student prospects.• Reported to stakeholders on email campaign effectiveness.

•Spearheaded the development of World's Edge email marketing and remarketing program.•Oversaw the communication strategy for the rapidly expanding Age Insider program, boasting a membership of over 200k members.•Managed email and social media communication channels for Age of Empires pre-release products, updates, and patches, as well as previews and beta tests.•Facilitated the successful launch and continued support of Age of Empires II: Definitive Edition, Age of Empires III: Definitive Edition, and Age of Empires IV.•Created compelling copy to be utilized in email campaigns.•Generated innovative content related to flighting activities for use on social media and blogs.•Responsible for daily use of Customer Relationship Management (CRM) system, including metrics analysis, segmentation, and execution of email campaigns.•Developed comprehensive documentation that presents CRM best practices and procedures in an easy-to-understand manner.•Led redesign of newsletter format, reaching a monthly readership of over 90k subscribers.•Directed the successful migration of databases to Dynamics 365 Marketing.•Facilitated forums discussions and managed bug reporting procedures.