Phong Bui Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Orchestrated the strategy, execution, and governance of strategic group-wide data initiatives and providing advisory services for internal stakeholders and its customers.

Sydney, New South Wales, Australia

Directed the strategy, implementation, and governance of data and analytics services focusing on delivering operational excellence and innovative solutions in customer experience for the business and its clients.

Sydney, New South Wales, Australia

Established the Business Intelligence practice providing centralised business intelligence services to support operational delivery and customer reporting requirements.

Sydney, Australia

Overseeing the overall operations of contract centres of 500+ people, responsible for strategic leadership, budget maintenance, resource allocation, and cross-departmental collaboration to drive efficient and effective operations aligned to organisational strategies. Played a critical role in driving operational excellence and service design across the.

Responsible for managing the operations of contact centres of up to 150 people, directing strategic planning, process optimisation, leadership and streamlined the delivery of high-quality customer service. Aligned operational objectives with business goals and enhanced the efficiency of contact centre operations to achieve key performance indicators (KPIs).

Sydney, New South Wales, Australia

Mentored and empowered Team Leaders and Customer Service Representatives in the contact centre, focusing on delivering exceptional customer service delivery, achieving performance targets, and fostering a positive team culture.

Sydney, Australia

Responsible for leading and managing a team of Customer Experience Representatives in the contact centre to deliver exceptional customer service and achieve key performance metrics

Sydney, Australia

Responsible for leading and managing team of Technical Support Service Representatives in the contact centre to deliver exceptional customer service and resolve technical issues efficiently.

Sydney, New South Wales, Australia

Delivering exceptional customer service, managing escalations, and resolving complex issues to ensure customer satisfaction. Adept at handling complex enquiries, mentoring junior team members, and implementing process improvements to enhance service efficiency.Supported contact centre offshoring initiatives as a Subject Matter Expert (SME), including the.

Sydney, New South Wales, Australia