Thera Kalmijn Email & Phone Number

Oakland, Ca, Us

Consulting and leadership in transformative organizational change and solving complex and challenging operational problems.

Evanston, Il, Us

Acting as Head of Operations for the Human Performance Innovation Team (HPO iTeam) at ZS Associates. The HPO iTeam is an internal start-up following the Lean Start Up methodology for developing mobile technology products to enhance performance for sales reps and managers. Key activities include: participating in customer and product development, driving work streams, developing frameworks, managing stakeholders, and creating market analyses.

Berkeley, Ca, Us

Led the successful strategy development, implementation, and operations of UC Berkeley Campus Shared Services (CSS), an organization designed to improve campus effectiveness in the areas of Information Technology, Human Resources/Academic Personnel Support, Research Administration, and Business and Financial Services. CSS provides services to faculty and staff in 250+ academic and administrative departments.Drove change leadership, collaboration, and execution for all key implementation activities including complex organizational design requiring extensive collaboration and negotiation with 35+ campus senior administrative and academic leaders and workforce planning for transition of over 400 staff from campus departments to CSS. Grew CSS from a development team of 25 staff with a $20M implementation budget in 2011 to over 650 operational staff in October 2014 with a $70M operating budget. Recognized as the leading and most extensive shared services operation in higher education. Improved adherence to regulations and compliance requirements and reduced campus risk related to CSS work. Late salary payments for faculty summer salary and graduate students dropped to zero in 2014. Sharply increased the number of faculty and principal investigators receiving monthly financial reports and projections. Developed metrics and reporting that indicated high service satisfaction with CSS IT services, improvements in key HR and Academic Personnel services, and productivity gains within less than 18 months of operations. Employee engagement survey results demonstrated strong staff commitment to CSS after only eight months of operations.

San Francisco, California, Us

• Author and publish articles on sustainability topics.

• Developed and hosted the inaugural Haiti Huddle conference. Brought together 60 organizations including USAID, Architecture for Humanity, Food for the Poor, The Florida Marlins Homes for Haiti, Heifer Int’l. GiveLove, UC Haiti Initiative, and others in dialogue on environmental, social, economic sustainability topics. Participants reported making new connections that would immediately and positively impact their work on the ground in Haiti.• Developed “Plastic for Prosperity” community-based recycling project proposal to reduce waste and create 300 jobs in Haiti. Identified and engaged corporate, governmental, and NGO funders for $1.7M proposal. Created 3-year financial projections and high-level phased project plan for funding requests. $250k in project was funding secured from USAID and projected implemented successfully. • Co-founded public benefit organization focused on programs and projects that bring stakeholders together to create a more socially, environmentally, and economically sustainable Haiti.• Consulted with Bay Area clients to implement sustainability strategies such as green schools programs and LEED green building assessments.• Author articles on sustainability topics for publication on Matter Network (http://bit.ly/cE8qQR), Sustainable Life Media (http://bit.ly/buL88G), and Greenbiz (http://bit.ly/d7S92G). Four articles have been re-printed by Reuters, Int’l.

Worldwide, Oo

• Create and implement process excellence strategy for $800M Field Operations organization to identify, measure, and realize revenue opportunities, cost reductions, and waste reduction with financial benefits to date of $25M.• Create and implement project selection tool to facilitate prioritization of 150+ project opportunities. Create project monitoring dashboard to ensure results-oriented and timely project completion.• Oversee Lean Six Sigma operational improvements projects through all phases from charter to control phases.• Develop programs to drive a culture of service excellence, including service benchmarking, identifying performance gaps and opportunities, building foundational service behaviors, and developing training, teaming programs, and service level agreements, resulting in a 51% improvement in service satisfaction.• Develop program focusing on integrity, diversity, teamwork, service excellence, and innovation to create a consistent values and service based culture in a 5,000 person national shared services organization. These principles provided a framework for training, team building, and recognition programs which contributed to a 25% increase in employee satisfaction and a 16% increase in employee commitment related to the organization’s values.• Develop Field Operations strategic improvement goals and key performance targets focused on cost reduction, social responsibility and sustainability, employee commitment, service satisfaction, and measurement and reporting in alignment with organization-wide strategy. • Initiate and develop office greening pilot program focused on reusing supplies, reducing incoming bulk mail, sustainable kitchen supplies, and green meetings. Pilot efforts were later adopted by organization’s new national Office Greening Design Team. Acted as key contributor to the national design team to create and implement 35 unique office greening projects.

Worldwide, Oo

Led a $65M Field Operations team of 320 professionals (Facilities, Office Services, Records Management, Document & Creative Services, and Administrative Assistants) across 11 offices. Directed development and execution of regional Real Estate strategies including relocations, expansions, closures, and renovations resulting in a 33% reduction in rentable square feet per person and an 11% reduction in cost.Developed and executed strategies to improve performance including regional and practice integrations resulting in improvements in internal benchmarking performance, increased staffing leverage, 18% improved cost to revenue ratio, 42% improvement in employee commitment, and a 40% increase in service satisfaction.Lead multiple Lean/Six Sigma process improvement teams in process redesign in order to reduce cost, improve efficiency and sustainability, and mitigate risk for an internal Real Estate group with a portfolio of 150 offices. Projects include:Create process and tools to measure actual office space utilization by capturing and analyzing security badge entry data. Using entry, headcount, and workspace data, create process and tools for measuring and modeling space demand allowing for a 20%, $30M savings in capital spending and occupancy costs and a corresponding reduction in facilities carbon footprint in new build outs and expansions.

Corporate Social Responsibility Program

Mba, Business Administration

Ba, Slavic Language & Literature