Chris Howard Email & Phone Number

Southport, Nc, Us

Bald Head Island, Nc

• Work daily in community association management and architectural review administration.• Responsible for all intake and management of ARC applications including checking for completeness.• Educate homeowners on what is needed for a complete application to help make the entire process more efficient.• Coordinate two committee meetings a month: creating and organizing agendas, scheduling Zoom meetings, creating minutes of the meeting, keeping track of times, decisions etc.• Manage calendar for ARC and ARC Coordinator.• Help create processes to streamline the ARC.• Maintain records and property files related to ARC decisions.• Close communication gaps between members and the ARC to give members the best experience possible when building or improving their property.• Responsible for all member inquiries, submittals, issues, and building good relationships between BHA and BHI homeowners.

New York, New York, United States

• Recruited in 2006 to create their author experience department, setting up systems and processes from scratch. (2006-2007 contract)• Asked to come back to revamp several departments on a contract basis in 2016 but was quickly offered Director of Operations role.• Oversaw day-to-day operations and departments, directing and coordinating actions across organization.• Maximized employee strengths and results, serving as cheerleader to our team.• Worked on long-term company objectives on a daily basis.• Functioned hand-in-hand with our COO to develop long-term productivity and success plans.• Consulted production team on all aspects of book design from concept to finished product; dealt with suppliers, as needed.• Supported team members to develop and work together to provide the ultimate customer experience, thereby creating great retention and many referrals.• Worked with authors from all over the world. • Coordinated and ran conferences, conventions, and live events.• Helped create a mostly remote workforce so when the pandemic hit, we never missed a beat and were able to transition to a fully remote company.• Created new roles within company to facilitate growth.• Constructed a complete onboarding process, helping to develop best practices for client set up.-------------------"You are great at looking at the big picture, confidence, and finding solutions. I appreciate your heart and your love for people and processes. ”—David Hancock, Founder, Morgan James Publishing

Raleigh, North Carolina, United States

• Answered 95% of incoming customer support tickets for several AMN companies• Assembled and managed standard operating procedures and FAQs for various departments.• Policed company brand.• Gatekeeper for both the CEO and CFO.• Wrote for and/or edited multiple company newsletters/magazines and company communications.• Oversaw all outside design and print projects.• Managed customer service ticket center for domestic and international clientele.• Helped run all live events for up to 300 people—created amazing attendee experiences!• Managed high level coaching group with great client retention and very low churn rate.------------------

Lynchburg, Virginia, United States

Dedicated to helping entrepreneurs, CEOs and business owners leverage the power of branding in three specific areas—branding entrepreneurs with an identity to rival big business; helping entrepreneurs become an authority in their field through authoring; and understanding that customer service is a huge piece of their brand.We worked with entreprenuers from all over the world, including Kendra Todd, season 3 winner of Donald Trump’s Apprentice, Bill Romanowski of the San Francisco 49ers and Oakland Raiders and Armand Morin, International Internet Marketing authority. We collaborated with multiple authors to help ghostwrite their books."I would highly recommend Jim and Chris Howard who have been mentors, coaches and consultants for many years in helping me grow my previous company I sold and my current company, MVP Sports & Entertainment Management. If it wasn’t for them, my book, Another Broke Athlete, would never have been published by a New York publisher."—Don Padilla, CEO, MVP Sports & Entertainment Management

Lynchburg, Virginia, United States

• Started as afternoon receptionist in high school after school.• After graduation, moved into graphic design department, eventually became graphic design department manager. Worked with PageMaker, QuarkXpress, Photoshop and Illustrator.• Moved to outside sales and ran all in house sales/customer service.• Served as Office/Project Manager.• Managed production, working directly with Plant Foreman on scheduling and production of all jobs.• All purchasing of job materials for the company—helped reduce cost of goods by 30%.• Job estimating and coordinated with proper billing with accounting department.-------------------No one worked harder in this company than you! I loved it when our customers called, and I just happened to answer the phone and asked how I could help, and they said, "Just get me Chris, please!"—Bill James, owner Print World, Inc