John Christensen Email & Phone Number

United States

Village-Wisdom.Com

A book about fatherhood. With the mom's version in line for release...

College Station, Texas, United States

United States

- Developed solutions with APIs from Twitter, Slack, VigilantSolutions, WeatherUnderground and SeeClickFix.- Deeply involved with CentralSquare Enterprise CAD/RMS implementation. Significant areas of focus include Evidence, CAD/Mobile administration and reporting.- Perform enterprise software system build/patch upgrades for CAD/Mobile/RMS and 3rd party applications/interfaces.- Led User Acceptance Testing with end users to ensure no business interruptions are created by build and patch migrations.- Develop and maintain process support knowledge base.- Utilize knowledge base tools and articles to transfer technical and business knowledge to team members.- Maintain 3rd party relationships with software vendors.- Create and modify SSRS reports to fit specific business requirements for City Departments and divisions.- Utilize SQL scripting to automate jobs and develop reports.- Work with team/users to find solutions and workarounds for certain issues that may arise within applications and server-side fixes- Assist with process improvements and systems integration- Utilize incident, problem and change management processes in ITIL environment

College Station, Texas

Field incoming service desk incidents and requests and provide courteous and timely initial support and assistance to end users. Document pertinent end user identification information. Perform post-resolution follow ups to ensure resolution and end-user satisfaction.Perform first level incident and request response and resolution for all IT services by utilizing technical knowledge of operating systems, equipment, application packages and diagnostic troubleshooting utilities. Record, track and document the service desk request and incident process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Refer more difficult incidents or non-routine requests to the appropriately experienced technician or Technology Services Specialist (when required).Prioritize, schedule and escalate problems, evaluate documented resolutions, test fixes to ensure problem has been adequately resolved, analyze trends for ways to prevent future problems and alert management to emerging trends in incidents.Identify and learn appropriate software and hardware used and supported by the organization, to include, accessing software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.Perform a variety of service desk related tasks to include but not limited to assisting in software releases and roll-outs according to Change Management best practices and developing help sheets and FAQ lists for end users.Perform other related duties as assigned and/or required.

Bryan/College Station, Texas Area

Wireless solutions expert specializing in Verizon Wireless products ranging from personal devices to full business solution sets. Troubleshooting devices and organic customer development. Account analysis and optimization for best suitable products in a fast paced, emerging market.

Fort Hood, Tx