Theresa Fields Email & Phone Number

United States

Charlotte, North Carolina, United States

Reviewed and analyzed deficient loans, overturning decisions to repurchase or put into challenged inventory. Reviewed, assessed and updated internal policy and regulations to align with Government Agencies. Managed 2 escalation email boxes providing policy clarification and resolving customer service issues. Created job aids, tools and training for operations and sales.

Minneapolis, Minnesota, United States

Risk decision maker with expert knowledge in policy for Fannie Mae, Freddie Mac, Veterans Administration and Federal Housing Administration. Trained, audited and mentoring of staff underwriters and processors working on obtaining underwriting authority. Communicated and trained policy and regulations changes and/or updates. Completed second level review on loans that were potentially being declined, resulting in overturning decision and finding resolution for customer.

Minnesota, United States

Provided excellent communication to customers, team members and vendors. Gathered and reviewed income, asset and credit documentation, adhered to credit policy guidelines and consistently met tight deadlines. Coordinated logistics between underwriting, title companies and appraisal vendors daily. Obtained full loan underwriting authority while processing and closing customers home mortgage loans in a timely manner.