Theresa Thomas Email and Phone Number

Sr. Director Business Line Risk Customer Care & Experience

Senior Director, Consumer Systems Team, 2020 – PresentConsumer Systems is a technology team embedded in the business which owns all the applications that support Ally’s daily auto finance operations.• Oversee a team of 75+ professionals who liaise between the business and the CIO organization.• Help configure new customer-centric apps, bots and functionalities.• Work closely with business leaders to define technology roadmaps based on their needs.• Increased employee… Show more Senior Director, Consumer Systems Team, 2020 – PresentConsumer Systems is a technology team embedded in the business which owns all the applications that support Ally’s daily auto finance operations.• Oversee a team of 75+ professionals who liaise between the business and the CIO organization.• Help configure new customer-centric apps, bots and functionalities.• Work closely with business leaders to define technology roadmaps based on their needs.• Increased employee engagement scores 7 points YOY.• In 2020, deployed IT capabilities to support customers’ online payments and employees’ working remotely.Senior Director, Business Systems Development, 2014 – 2020Drove a 6-year technology transformation which was perceived as high-risk to the business. Continuous ownership of this project from Day 1 to the “go live” in 2020.• Project Manager responsible for delivering a new technology platform from scratch.• Created a vision for the “new normal” and drove project execution.• Directed as many as 30 professionals across the globe.• Responsible for redefining more than 30 workstreams.• Involved in the redesign and deployment of more than 100 new business processes.• Key contributor in the data migration of over 4 million customer accounts.• Ensured proper training for 2,600 end-users.Director of Operations, Auto Loan Servicing Leader, Customer Care Team, 2010 – 2014• Owned all document management, insurance claim facilitation, customer complaints, credit underwriting, vendor contracts and monthly processing for 4 million auto loans.• Oversaw a 135-person loan servicing team in the U.S., India and the Philippines.• Achieved 13% reduction in cost per serviced loan. Business Project Manager and Process Analyst, 2006 – 2010Time-off to be a mom 2002 – 2006GMAC (predecessor of Ally Bank), Business Analyst 1989 – 2001 Show less