Theresa Kasel Email & Phone Number

San Diego, California, United States

San Diego, California

San Diego, California, United States

Accurately and efficiently processed applications for SDGE's CARE and Medical Baseline programsProcessed recertification applications for CARE and Medical Baseline programs

San Diego, California

Greater San Diego Area

Administrative assistant at HP, Inc. Supported multiple departments with purchasing, calendar management and tracking travel expenses. Managed departments move to a new building.

Greater San Diego Area

• Administrative support at Bachem to transition documents and procedures to an online system.

San Diego Ca

-Lead and train a team of Member Care Representatives (MCRs) to meet company quality standards-Quality check team member phone calls-Provide regular performance feedback to team members

San Diego Ca

-Quality check MCR phone calls-Process online request from customers for account cancellations and opting out of company database-Ensure customers who were dissatisfied with service are satisfied with resolution-Review calls from credit card charges backs to determine if the charge could have been avoided

San Diego Ca

-Received calls from members requesting cancellation of their accounts-Processed account cancellations accurately-Negotiated refunds and maintained company standard for refund amounts

La Jolla, Ca

- Admininstrative support for a startup biotech company- Managed accounts payables using Quickbooks- Maintained MSDS records electronically- Converted MSDS records from paper to electronic system- Managed Confidentiality Disclosure Agreement files- Travel arrangements- Planned company holiday parties and summer picnic events- Prepared company information for annual audit- Maintained clinical contracts files- Maintained human resources records for all employees- Ensured that intellectual property and patent legal documents were submitted to the legal team in a timely manner- Maintained hazardous waste files

La Jolla, Ca

- Earned Competent Toastmaster award by completing ten project speeches- Earn Advanced Communicator Silver was by completing advance speeches and projects- Served in several officers positions, including Secretary/Treasurer, Public Relations, Education and Club President- As President, the clubs I lead achieved at least Distinguished Cub status within Toastmasters International

-Ensure information received for financed sales orders is accurate and complete and entered into the customers' account.-Process payments from financing company for delivered orders.-Reconcile payments from financing company with Slumberland accounts.-Make corrections to corporate store cash drawer reports as requested by store personnel.-Answer questions from store personnel about financing orders and balances on customers' accounts.-Filing finalized sales orders.

External Products Group -- 2003-2007-Calendaring for vice president and other team members.-PC inventory maintenance – ensure PCs are being charged to correct department and replaced when leases expire.-Created correspondences, spreadsheets and presentations using Word, Excel and PowerPoint.-Worked with a team of administrative assistants at Ameriprise to share information and processes. Projects include a database of important information that administrative assistants can reference and creating checklists for on-boarding new employees and contractors.-Records Management.Personal Trust Services -- 1998-2005-Calendaring for vice president and other team members.-Developed computer-based templates and databases for PTS, streamlining processes while meeting state and federal regulations.-Created accurate monthly trust account activity reports.-Identified a need and developed an on-line administrative assistant handbook used by all assistants in the products group. Selected as a one of only 43 Premier Performers for work on this handbook-Developed and maintained Lotus Notes database for PTS forms, policy manual and procedures manual.-PC inventory maintenance – ensure PCs are being charged to correct department and replaced when leases expire.-Occasionally fielded calls from financial advisors with regard to trust services-Managed files sent to record storage.-Maintained department information on company intranet site.

-Responsible for weekly, monthly and quarterly modality count reports distributed to company executives.-Developed statistical reports of results of Continuous Quality Improvement program by all areas of the clinic using Excel and graphics.-Designed forms using WordPerfect and later converted documents into AmiPro.-Developed and maintained a database on Paradox of radiologist information.

-Created and maintained career library for graduate students to assist them in finding research assistant and teacher assistant positions as well as job placement after graduation.-Organized workshops to help students with their job searches and defining career goals.-Developed and maintained a database of potential employers from across the country.

-Daily store opening and closing-Customer assistance with sales and returns-Monthly sales projects-Manage store displays-Supervised employees