As a Customer Success & Operations Leader with 20+ years of experience, I specialize in building high-performing teams, optimizing customer service operations, and implementing strategic initiatives that drive growth and customer satisfaction. I am passionate about leading customer-centric teams in both B2B and B2C environments, particularly in startups and high-growth companies.I thrive in roles where I can leverage my skills in onboarding, process improvement, data analysis, and cross-functional collaboration to deliver exceptional experiences for both customers and internal teams. Throughout my career, I’ve developed a proven ability to implement data-driven insights, improve service processes, and build lasting relationships with key clients and vendors.My leadership style emphasizes coaching and mentoring teams to ensure they exceed expectations, while also fostering an environment of continuous improvement and personal growth. I am also skilled in managing change initiatives, collaborating with internal stakeholders, and delivering on key customer success metrics.Some highlights of my expertise include:•
Listed skills include Strategic Planning, Inventory Management, Food, Project Management, and 19 others.