Theresa Blake Email & Phone Number

San Antonio, Texas, United States

Forklift certified

San Antonio, Texas Area

GRAINGER INDUSTRIAL SUPPLY — San Antonio, TexasSales (August 2007 - June 2017) LayoffProviding consistent, high-level customer service using multiple service channels for business-to-business sales. Master in restoring positive customer relationships on challenging accounts. Guides customers to product solutions that enhance their business and drive sales growth by identifying opportunities. Effective listener with the ability to query customers to generate leads and cross-sell opportunities. Successfully converts customer inquiries into orders. Prompt and accurate problem solving that encourages and retains customer loyalty. Mastery of internal systems SAP, CRM, Salesforce and POS systems as well as Excel and Word. CUSTOMER SERVICE | SALES | PROBLEM SOLVING | RESOURCE SOLUTIONS

Louisiana

TETERS FLORAL PRODUCTS, INC. — Baton Rouge, LouisianaDistrict Sales Manager (July 1999 - September 2003)Directed sales and service of floral products; accountable for profit/loss margin in a multi-store, multi-account territory encompassing the state of Louisiana. Experienced in trade show operations, and directing regional/district meetings. Supervised merchandising sales force throughout the state. Resolved problems in a manner to ensure customer satisfaction and increase opportunities for repeat business and long-term relationships.CONTRACT NEGOTIATIONS | ACCOUNT MANAGEMENT | PROBLEM SOLVING | LEADERSHIP | TEAM BUILDING

Baton Rouge Louisiana

EATEL TECHNOLOGY — Baton Rouge, LouisianaStore Manager (April 1998 - February 1999)Managed daily operations including sales and technology (digital PCS phones, pagers, Internet, long distance and residential phone service). Responsible for profit/loss margin. Trained and motivated 11 sales associates.MANAGEMENT | SALES | LEADERSHIP | CUSTOMER SERVICE

Baton Rouge Louisiana

KID’Z ADVENTURE/NOBEL EDUCATION DYNAMICS, INC. — Baton Rouge, LouisianaProject/Executive Manager (January 1995 - February 1998)Established and developed from the ground up, a new childcare facility for a leading riverboat Casino. Responsible for marketing, purchasing, personnel, customer service and liaison with casino management. Interacted continuously with architect, construction crew, subcontractors and governmental agencies to ensure adherence to all aspects of development. Obtained all business licenses, developed and maintained operational and accounting systems, setup computer system, created training manuals, and established company policy and procedure. Recruited, hired, trained and motivated 35 associates, including 3 supervisors. Directed all daily operations of this highly successful childcare facility. Implemented numerous payroll and cost control measures that allowed center to perform considerably above the company average for profit.PROJECT MANAGEMENT | LEADERSHIP | ACCOUNTING | CREATIVITY | VISION