Ronit Chatterjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Being a Technical Escalation Specialist I handle Linkedin.com bugs and fix them.

Bengaluru, Karnataka

Converted to a full-time role after starting as an intern, I delivered Level 2 solutions for Hyper Converged Solutions (Simplivity). Provided world-class data center management to global enterprise clients, resolving complex technical issues and escalations while ensuring business uptime. Proactively addressed major accounts through the GMS model, built strategic relationships with senior-level clients, and delivered root cause analyses to prevent future issues. Documented processes and findings for team reference, demonstrating strong problem-solving, technical expertise, and interpersonal skills. Skilled in Python, VMware, networking, storage, and team leadership, ensuring seamless service delivery and exceptional client satisfaction.Responsibilities :- Deliver Level 2 end-to-end solutions to the company's Hyper Converged Solution (Simplivity).- Provide high class datacenter management service to global enterprise clients.- Proactive resolution to major accounts via company's GMS Model.- Handling sensitive accounts and handle escalated cases.- Document process and technical findings for team's future references. - Provide root cause analysis to customers for the avoidance of future issues.- Setting up more than transactional relationships with senior level enterprise clients.- Finding resolutions to complex technical problems by analyzing core logs.- Maintaining business uptime for critical customers.

Bengaluru, Karnataka

Hired as a campus recruit, I provided innovative 3PAR storage solutions, remotely deployed operating systems, ensured seamless uptime, applied critical updates, and delivered detailed process insights to enterprise clients, showcasing adaptability and technical proficiency from the start of my career.Responsibilities :- Provide solution to company's storage product 3PAR.- Setting up meetings with enterprise clients and deploying a full-fledged operating system, into customer's environment remotely.- Ensuring no downtime in the business.- Updating critical patches on top of OS.- KCI and delivering information to customer regarding the process.

New Delhi, India

I played a key role in driving the digital presence of the company, a dynamic web-based organization. My responsibilities included designing and maintaining user-friendly, responsive websites to deliver an engaging customer experience. Leveraging web development tools and analytics platforms, I analyzed website traffic, user behavior, and engagement metrics to optimize site performance and enhance customer interaction. By translating data insights into actionable strategies, I contributed to increasing site traffic, improving user retention, and driving overall business growth in a competitive digital landscape.

As the manager of the university blog, I ensured the website was consistently updated with timely and accurate information about university programs, events, and activities. This involved curating and publishing content that kept the university community informed and engaged.I also wrote compelling monologues to highlight key initiatives, foster interest, and showcase achievements. By maintaining a seamless flow of updates, I contributed to creating a dynamic online platform that strengthened the university’s connection with students, staff, and external stakeholders.

Bachelor'S Degree, Computer Science

Activities and Societies: SPADEBachelor's in Computer Science Engineering.

Senior Secondary Education, Physics, Chemistry, Maths.

Activities and Societies: Quizing

High School Education, Science

Activities and Societies: House Captain