Sean Miller

Sean Miller Email and Phone Number

Founder and Director @ Nonon Ltd
United Kingdom
Sean Miller's Location
United Kingdom, United Kingdom
Sean Miller's Contact Details

Sean Miller personal email

n/a
About Sean Miller

A former project engineer, management consultant and saved by innovation and service design, I have a strong track record in helping companies grow by creating new services and improving existing ones.I've worked on oil platforms in the North Sea, pulp and paper factories in Norway and everything in-between.With a glass half-full disposition mixed with the rigorous application of common sense, I'm fortunate to work with organisations of all shapes and sizes ranging from startups to corporates, local authorities to central government and a wide range of charities tackling anything from childhood obesity to reducing food waste and improving social inclusion.I really enjoy working with people and thrive best when delivering ambitious projects and learning new things.Clients present and past: Asthma UK | Baltic Centre for Contemporary Art | Barnardo's| Barnwood Trust | BBC | British Museum | Cabinet Office | Cancer Research UK | CarlsonWagonLit Travel | Companies House | Danish Rail (DSB) | Design Council | DuPont| E.ON Energy | Experian | Foodcycle | Fujitsu | Geovation| Häagen-Dazn| Home Office | HMRC | HSBC | IKEA | Kent County Council | Lambeth Council | Lewisham Council | LloydsTSB | Macmillan | Marathon Oil | National Trust | Nesta | Newcastle Science City | NHS Whittington| NSPCC | Norwich Union | Orange | Ordnance Survey | Oxfam | Orkla | Policy Lab | Power to Change | Reading Borough Council | Relate | Skills Development Scotland | Sony Ericsson | Texaco | UBS | UKTI | UNDP | UnLtd| Vodafone | Volvo | Wellcome | Youth Justice BoardSpecialties: Finding good problems to solve, user-centred innovation and improvement, service design, proposition development, innovation strategy, customer experience, whole system change, appreciative inquiry, process improvement, project management/leadership, facilitation.

Sean Miller's Current Company Details
Nonon Ltd

Nonon Ltd

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Founder and Director
United Kingdom
Sean Miller Work Experience Details
  • Nonon Ltd
    Founder And Director
    Nonon Ltd
    United Kingdom
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  • Nonon Ltd
    Founder
    Nonon Ltd Apr 2009 - Present
    United Kingdom
    We help organisations design services that are good for the people who use, and deliver them.We help create new services and improve existing ones.We use a design thinking approach to tackle challenges and explore new opportunities.We work with clients of all shapes and sizes. From local councils to central government, to start-ups, SMEs and corporates through to charities and foundations.
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  • Magnetic
    Design Coach
    Magnetic Oct 2023 - Present
    Design for Growth (DFG) is an Innovate UK (IUK) Business Growth initiative focusing on bespoke support to accelerate business growth through design. DFG is accessible to SMEs as part of the IUK Business Growth wrap-around support offer.
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  • What Could Be
    Bandmate
    What Could Be Jun 2021 - Present
    United Kingdom & United States
    What Could Be delivers products that make decades of design expertise available to teams in an instant. Our customers use our tools every day to create the best experiences for their own customers. We believe when anyone can use design effectively, we will create a better world.
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  • We Are Liminal
    Associate
    We Are Liminal Jun 2019 - Present
    London, United Kingdom
    Liminal is a collective intelligence community focussed upon tackling complex, global and multi-stakeholder challenges.
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  • Nesta
    Associate
    Nesta Jan 2013 - Present
    London, United Kingdom
    Nesta is an independent charity with a mission to help people and organisations bring great ideas to life.
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  • 100%Open
    Associate
    100%Open Apr 2009 - Present
    London, United Kingdom
    100%Open is a global open innovation agency that combines expertise, open networks and collaboration tools to work with suppliers, customers or consumers to produce new products and services that deliver significant return on investment. Embracing change effectively is at the heart of everything 100%Open does
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  • Design Council
    Design Expert
    Design Council Apr 2009 - Present
    London, United Kingdom
    Part of a pioneering community of over 220 designers, dedicated to a planet-positive and regenerative future. Together, we will be working on impactful projects, shaping policy, and advocating for change to demonstrate the power of design in achieving net zero over the next three years.Stay tuned as we spotlight the UK’s vibrant design industry on the global stage and work towards exciting future events like the World Design Congress in London 2025. Let’s design for a better future!
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  • Design Council
    Advisory Board Member Of Knee High Project
    Design Council Nov 2012 - May 2016
    London, United Kingdom
    As part of a new partnership programme with Guy’s and St Thomas’ Charity and the London Boroughs of Southwark and Lambeth, the Design Council is running a six month research and engagement project with residents and service providers across both boroughs.The aim of the work is to identify where the greatest opportunities lie for new or improved solutions, and to support effective innovation.
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  • Live|Work
    Head Of Service Design Capability | Lead Consultant
    Live|Work Nov 2006 - Mar 2009
    London, Rotterdam And São Paulo
    Responsible for delivering innovation and improvement projects across multiple sectors.Key Achievements:Developing mobile manufacturer proposition valued at 50 million euros to reduce customer churn and hardware faultIdentifying customer service improvements for a multi-million euro investment scheme for Danish Rail by videoing customers in real-time throughout their train journeysDesigning a prototype "festival-in-a-box" for central government to exchange ideas between third sector organisations, commissioners and social investors that can be repeated anywhere in the UK without supportIntroducing service innovation approach at Baltic Centre for Contemporary Art to design and deliver new customer experience. Front line now manage the innovation pipeline and are responsible for prototyping and implementing new ideas.Speaker at Service Design Network conference in Amsterdam, November 2008 - www.service-design-network.org
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  • The Forum Corporation - Informa
    Senior Engagement Manager
    The Forum Corporation - Informa Jan 2005 - Oct 2006
    Responsible for delivering large-scale improvement project to time, quality and budget.Key Achievements:Global project lead for Branded Customer Experience Project with Häagen-Dazs. Results delivered in pilot stores (5% of network) include:- Sales revenue – base 3.5%, target 10%, actual 13%- Customer loyalty – 60% actual 74%- Global rollout of customer experience across 500+ shops commencedLead business development programme for Vodafone Ireland's business and corporate account managers delivering a 300% return on investment
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  • Omega Performance
    Managing Consultant
    Omega Performance Nov 2000 - Dec 2004
    Responsible for managing freelance consultants as well as lead consultant for client projects. Key achievements:Lead business development programme for HBoS plc Corporate Banking with ROI exceeding 400% in under 12 months and generating over 50% of Omega UK’s sales revenue between 2001 and 2003Designed and delivered product knowledge programme for LTSB Corporate Banking engaging 600+ relationship managers as well as product partners and marketing representatives across group. Accounted for over 50% of Omega UK’s revenue during 2004
  • Celerant Consulting
    Project Manager
    Celerant Consulting Jan 1996 - Oct 2000
    Responsible for delivery of a number of large-scale change programmes generating £40m+ savings over 5 years.Key Achievements:I was responsible for delivery of a number of large-scale change programmes generating £40m+ savings over 5 years.Key achievements:Seconded to develop Nordic business successfully delivering a productivity/quality improvement project at Volvo’s largest manufacturing site, having previously worked in Norway with Orkla delivering £15m of savings
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  • Link 51 Storage Systems
    Project Engineer
    Link 51 Storage Systems Nov 1994 - Dec 1995
    Responsible for manufacturing improvements in locker division.Key Achievements:Lead lean manufacturing implementation reducing work-in-progress by 60%+.
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Sean Miller Skills

Service Design User Experience Change Management Workshop Facilitation Management Coaching Innovation Management Design Thinking Design Strategy Mentoring Strategic Design Facilitation Training Culture Change Strategy Program Management Customer Experience Problem Solving Process Improvement Prototyping Consulting Charities Prototype Co Creation Product Development Appreciative Inquiry Organizational Change Strategic Design Management Non Profits Nonprofits Facilitators

Sean Miller Education Details

Frequently Asked Questions about Sean Miller

What company does Sean Miller work for?

Sean Miller works for Nonon Ltd

What is Sean Miller's role at the current company?

Sean Miller's current role is Founder and Director.

What is Sean Miller's email address?

Sean Miller's email address is se****@****dbe.com

What schools did Sean Miller attend?

Sean Miller attended The Nottingham Trent University, Shrewsbury Colleges Group, The Grove.

What are some of Sean Miller's interests?

Sean Miller has interest in User Insights, Service Innovation, Sustainability, Organisational Change, Service Design, Prototyping, Public Services, Open Innovation, Social Enterprise.

What skills is Sean Miller known for?

Sean Miller has skills like Service Design, User Experience, Change Management, Workshop Facilitation, Management, Coaching, Innovation Management, Design Thinking, Design Strategy, Mentoring, Strategic Design, Facilitation.

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