Thomas Hess Email & Phone Number

Philadelphia, Pennsylvania, United States

Achievements:•Pass with Honors - Harvard CORe business program. 2023

Philadelphia, Pennsylvania

Achievements:•Significant achievement Award 2019•Presidents Club 2019

Northeast

Achievements:•Service Customer Impact Award 2018•Presidents Club 2018As a field service specialist in southern New England, territory coverage includes the states of Connecticut, Rhode Island, and southeastern Massachusetts. Field Service Specialist responsibilities include:Ensuring that all annual revenue goals are met. Achieved by follow-up with customers for annual contract renewal, prospecting for new service product opportunities, and working with the sales team to help generate leads/opportunities for new sales.Installation, configuration, commissioning, and training on new or existing instrumentation. Close collaboration and clear communication with customers is required to ensure smooth delivery of all services. Qualification of new or existing instruments in regulated laboratories. Known as IQ/OQ, this requires a keen attention to detail, thoroughness, and accurate data entry/review.Performing preventative maintenance and/or calibration on existing instruments to ensure smooth operation and long lifetime. Identifying and analyzing product failures, ordering replacement parts, and repairing instrumentation as needed.Assisting customers by answering questions related to product features, maintenance recommendations, service product options, applications, or hardware/software issues. Having awareness of all company products and services and illustrating the value to our customers.

Riverview, Florida

Support provided for hardware, applications, and methodology for the following analyses/areas: Ion Chromatography, Titration, Electrochemistry, Oxidative Stability, and NIR Spectroscopy. Responsibilities included: Providing technical and applications support via phone, email, or remote login for Metrohm instruments. Creating help note or knowledge base articles for quick reference. Help notes are written for common issues or questions fielded by the technical support team. The scope of help notes can cover software, hardware, and application knowledge. Teaching titration and ion chromatography training courses to customers who wish to broaden their knowledge of instruments and software. Also provide onsite training for customers who wish to train their employees on the proper usage and maintenance of Metrohm instruments. Also includes training of internal employees on troubleshooting voltammetric systems. Presented webinars for multiple industries: -- Accurate API assays by non-aqueous and surfactant titrations. Hosted by C&EN news magazine. -- Innovative solutions for challenges with wine analysis. Hosted by Wine Business Monthly magazine and partnership with Clos du Bois winery

Oldsmar, Florida

Analyzes industrial wastes, drinking waters, environmental waters, and wells for trace metals and/or nutrients using discrete analyzers, segmented flow analyzers, ICP-MS, ICP-OES, GFAA, AA, titration equipment, and other various lab instruments.Developed SOP for the analysis of total kjeldahl nitrogen and total phosphorous on SEAL QuAAtro segmented flow analyzers.Maintains high proficiency in all certified analysesHolds passing record for all ERA-NELAC proficiency tests.

Bachelor Of Science (Bs), Biological And Biomedical Sciences

Spearheaded computational biology club (CBC) as Treasurer at USF-SP studying molecular modeling and protein dynamics Member of UEMSA.

Emergency Medical Technology Certificate, Emergency Medical Technology/Technician (Emt Paramedic)

Studied basic emergency medicine techniques through clinical experience at local hospital emergency rooms and through field internships.