Mark Goodson Email & Phone Number

Longview, Texas, United States

Oversees day-to-day operations, negotiates contracts, and recruits content providers.

Longview, Texas, United States

Oversees day-to-day ministry operations for the Glory of God and the good of Christendom.

Remote

- Analyzes simple and complex issues to identify troubleshooting methods needed for quick remediation.- Responds to support requests from end users and patiently walked individuals through basic troubleshooting tasks.- Assesses system hardware and software and suggested modifications to reduce lag time and improve overall speed.- Serves at internal helpdesk, accepting and resolving calls or delegating more severe issues to senior revolver groups.- Performs troubleshooting on peripheral devices such as printers, scanners, external monitors, and docking stations.- Explains technical information in clear terms to non-technical individuals to promote better understanding.Performed maintenance tasks on PCs, networks and mobile devices.- Corrects connectivity faults to restore user access to local networks, cloud-based storage and public web.- Delivers network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.- Answers and triages requests for assistance in order to provide top-notch support.- Uses diagnostic tools to identify hardware failures and replace non-functional components.

Remote

MANAGED I.T. SUPPORT (M.I.T.S)- Provides technical support to small business and residential clients.- Offers new customers computer training to reduce frustration and improve customer satisfaction.- Creates help desk tickets, troubleshoots, and resolves desktop issues.- Answers questions and provides information to customers about new software or hardware.- Determines hardware and network system issues using proactive troubleshooting techniques.WEBSITE DESIGN & DEVELOPMENT- Translates customer requirements into technical site concepts for bidding and initial planning purposes.- Determines coding requirements for site creation, e-commerce capability, security and specialized scripts.- Increases website security by keeping software up to date, safeguarding strong passwords and monitoring website for security vulnerabilities.- Gathers specifications and other key details to meet requirements of site development.- Delivers services as web developer, designer, application specialist and webmaster, acting as project manager for platform transition.

Remote

- Analyzes simple and complex issues to identify troubleshooting methods needed for quick remediation.- Responds to support requests from end users and patiently walked individuals through basic troubleshooting tasks.- Assesses system hardware and software and suggested modifications to reduce lag time and improve overall speed.- Serves at internal helpdesk, accepting and resolving calls or delegating more severe issues to senior revolver groups.- Performs troubleshooting on peripheral devices such as printers, scanners, external monitors, and docking stations.- Explains technical information in clear terms to non-technical individuals to promote better understanding.Performed maintenance tasks on PCs, networks and mobile devices.- Corrects connectivity faults to restore user access to local networks, cloud-based storage and public web.- Delivers network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.- Answers and triages requests for assistance in order to provide top-notch support.- Uses diagnostic tools to identify hardware failures and replace non-functional components.