Vicky Tran Email & Phone Number

Cincinnati, Oh, Us

Mason, Oh, Us

Cincinnati, Ohio, United States

Oxford, Ohio, United States

Cincinnati, Ohio, United States

• Supervised a workforce of 40 employees• Trained 10+ employees on business policies, procedures, and quality customer service• Administered over 250+ clientele on a daily basis in revenue database, maintaining accurate records• Mitigating unexpected issues that arise in the salon and between clients and workers• Understanding & deepening critical thinking and problem-solving skills from client and employee complaints • Recording data on customer experience to enhance services and improve client retention• Obtaining feedback from multiple parties to implement new ways to run salon efficiently • Following rules and regulations declared by the state and corporate to keep customers and employees safe

Cincinnati, Ohio, United States

• Established long-lasting customer relationships by providing quality service experiences • Conducted research to identify new nail trends in the market, resulting in increased sales of new salon services and products

Cincinnati, Ohio, United States

• Sourced and authenticated new inventory, refurbishing jewelry to create value• Utilized Meta algorithm to increase view of listings, $40,000+ in lifetime sales • Found leads, maintained client relationships, packed, and shipped items to clients• Asked open-ended questions to ascertain what type of item customer desired, price range limits, and recipient of item

West Chester, Ohio, United States

Providing personalized nail care services in a fast-paced work environment.

West Chester, Ohio, United States

• Gained efficient communication and listening skills through customer service• Organized appointments for customers and employees into a bookkeeping system • Effectively multitasked by assigning customers with technicians while helping managers set up large appointment groups