Vicky Tran Email & Phone Number

Mason, OH, US

Cincinnati, Ohio, United States

Oxford, Ohio, United States

Cincinnati, Ohio, United States

• Supervised a workforce of 40 employees
• Trained 10+ employees on business policies, procedures, and quality customer service
• Administered over 250+ clientele on a daily basis in revenue database, maintaining accurate records
• Mitigating unexpected issues that arise in the salon and between clients and workers
• Understanding & deepening critical thinking and problem-solving skills from client and employee complaints
• Recording data on customer experience to enhance services and improve client retention

Cincinnati, Ohio, United States

• Established long-lasting customer relationships by providing quality service experiences
• Conducted research to identify new nail trends in the market, resulting in increased sales of new salon services and products

Cincinnati, Ohio, United States

• Sourced and authenticated new inventory, refurbishing jewelry to create value
• Utilized Meta algorithm to increase view of listings, $40,000+ in lifetime sales
• Found leads, maintained client relationships, packed, and shipped items to clients
• Asked open-ended questions to ascertain what type of item customer desired, price range limits, and recipient of item

West Chester, Ohio, United States

Providing personalized nail care services in a fast-paced work environment.

West Chester, Ohio, United States

• Gained efficient communication and listening skills through customer service
• Organized appointments for customers and employees into a bookkeeping system
• Effectively multitasked by assigning customers with technicians while helping managers set up large appointment groups