David Johnson

David Johnson Email and Phone Number

Cybersecurity | Experienced B2B SaaS Customer Success Manager @ The Ruck Shop
David Johnson's Location
St Petersburg, Florida, United States, United States
David Johnson's Contact Details

David Johnson personal email

n/a
About David Johnson

Results-driven Customer Success Manager with over 17 years of experience in the IT industry, including 3+ years specializing in enhancing customer satisfaction and product adoption. Leveraging deep technical expertise and innovative thinking to optimize customer experiences in dynamic organizations. Proven track record of managing diverse accounts and fostering strong relationships with top-tier clients. Adept at collaborating with cross-functional teams to deliver strategic solutions, drive renewals, and increase customer lifetime value. Skilled in data analysis, problem-solving, and implementing customer-centric strategies. Committed to continuous learning and adapting to evolving technology landscapes. Passionate about bridging the gap between complex technical products and client needs, ensuring optimal customer success and long-term partnerships.

David Johnson's Current Company Details
The Ruck Shop

The Ruck Shop

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Cybersecurity | Experienced B2B SaaS Customer Success Manager
David Johnson Work Experience Details
  • The Ruck Shop
    Ai Consultant
    The Ruck Shop Mar 2024 - Present
    Zephyrhills, Florida, United States
    As an AI Consultant at The Ruck Shop, my role is to seamlessly integrate a smart chatbot into their operations, enhancing customer interactions and streamlining processes. From understanding The Ruck Shop's unique needs to crafting a user-friendly chatbot and analyzing data for continuous improvement, I am dedicated to bringing the future of customer interaction to them. This has already doubled the amount of conversations and help to customers.
  • Swimlane
    Customer Success Manager
    Swimlane Apr 2021 - Nov 2023
    St Petersburg, Florida, United States
    As a dedicated Customer Success Manager for Federal Customers at Swimlane, I thrive on ensuring the success and satisfaction of our esteemed federal clients. With a strategic approach to onboarding, I lead seamless transitions from sales to implementation, working closely with clients to understand their unique needs. I specialize in providing comprehensive product training, fostering strong relationships with key stakeholders, and acting as the main point of contact for any inquiries or escalations. My role extends to monitoring and optimizing product performance, advocating for client needs within Swimlane, and collaborating cross-functionally to deliver exceptional customer experiences. With a keen focus on renewal management, risk mitigation, and compliance, I am committed to driving the value of Swimlane's solutions for our federal partners. #CustomerSuccess #FederalClients #Cybersecurity #Swimlane
  • Insight
    Engineer
    Insight Jan 2021 - Apr 2021
    Tampa, Florida, United States
    Data Center Engineer, to the largest revenue generating account within the management of the current team. This role enables the ability to use all my skills learned from compute, storage, virtualization and security to ensure client success. Currently I am helping coordinate the transition of the medical practices migrate to the SCA network. This ensures a smaller footprint, latest security updates and improving performance into a virtualized data center.
  • Insight
    Sr. Consultant - Hybrid Cloud
    Insight Mar 2017 - Jan 2021
    Tampa, Florida
    Lead for VMWare and Cisco UCS of multiple environments in the North American region with global reach working directly with Sony.
  • United States Air Force
    Virtualization And Storage Supervisor, Crew Operations Lead
    United States Air Force Apr 2012 - Mar 2017
    Ramstein Ab
    Supporting Air Force core services with Cisco UCS hosts, Nexus 5k, VNX, VNXe, and Data Domains across Europe. Also leading and supporting a team to accomplish anything from routine maintenance to critical response.
  • Air Force
    Information Protection/ Functional System Admin
    Air Force Aug 2006 - Apr 2012
    War Driving, Security Solutions, and overall administration 140 servers at Hurlburt Field, AFB, Florida.
  • 691 Cos
    Storage And Virtulization
    691 Cos 2012 - 2016
  • Air Force
    1 Socs
    Air Force 2006 - 2012
    Hurlburt Field Afb, Fl

David Johnson Skills

Security Clearance Dod Information Assurance Security Network Security Computer Security Military Troubleshooting Virtualization Network Administration Systems Engineering System Administration Active Directory Windows Server Vmware Comptia Security+ Air Force Vulnerability Assessment Storage Virtualization Comsec Vmware Esx Vmware Vsphere Vmware Vcenter Cisco Nexus Project Management Emc San Administration U.s. Department Of Defense Data Domain Wordpress Digital Photography Business Planning Veterans Information Technology Program Management Microsoft Office Military Experience Leadership Defense Military Operations Top Secret Management Servers Team Leadership Social Media Instagram Lightroom Networking Integration Microsoft Exchange Briefing

David Johnson Education Details

Frequently Asked Questions about David Johnson

What company does David Johnson work for?

David Johnson works for The Ruck Shop

What is David Johnson's role at the current company?

David Johnson's current role is Cybersecurity | Experienced B2B SaaS Customer Success Manager.

What is David Johnson's email address?

David Johnson's email address is aa****@****ght.com

What schools did David Johnson attend?

David Johnson attended University Of West Florida, Northwest Florida State College, Northwest Florida State College, Community College Of The Air Force.

What skills is David Johnson known for?

David Johnson has skills like Security Clearance, Dod, Information Assurance, Security, Network Security, Computer Security, Military, Troubleshooting, Virtualization, Network Administration, Systems Engineering, System Administration.

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