Service Desk Specialist
CurrentFront line support and customer service for multiple clients in varyingenvironments, including processing service requests for account creation, termination and permissionediting.I regularly work in Active Directory performing tasks such as account creation, deactivation, permission elevation and folder. Microsoft Exchange, creation and editing of new mailboxes, granting full access permission.I also perform tasks in Office 365 on a daily basis such as creation and editing of new mailboxes, granting full access permission, creating distribution groups. Also creation and editing of public folders, licensing assignment and delegation.Barracuda & Office 365 Spam Filter Mgmt: Whitelisting & blacklisting addresses and domains, blocked email delivery and blacklist removal support.SSL certificate renewal through GoDaddy & DigiCert in IIS & Palo Alto environments.Work regularly with tools like Connectwise Control, VMware and Hyper-V.Currently working on my VMware ESXi 6.0 Certification.