Will Sims Email & Phone Number

New York, Ny, Us

Helping readers bring their favorite characters and stories to life.

New York, New York, United States

Directly managed a team of product managers, engineering managers, and software engineers (20+ headcount). Built a platform for game creators to sell video games, in-game content, virtual currency, and other digital goods on Amazon. Owned the long-term vision and an 8-figure P&L.Previously led a team of 7 product managers supporting an organization of 40+ software engineers. Owned the product vision and end-to-end customer experience for discovering, purchasing, and fulfilling digital… Show more Directly managed a team of product managers, engineering managers, and software engineers (20+ headcount). Built a platform for game creators to sell video games, in-game content, virtual currency, and other digital goods on Amazon. Owned the long-term vision and an 8-figure P&L.Previously led a team of 7 product managers supporting an organization of 40+ software engineers. Owned the product vision and end-to-end customer experience for discovering, purchasing, and fulfilling digital video game content. Show less

Portland, Oregon, United States

Led product management for the platform, detail page, and fraud prevention teams on Game Growth.Developed the three-year strategy for Game Growth Intelligence; an engineering, machine learning science, and analytics org building AI-powered software applications that delivered $50 million+ in fraud cost savings during my 3-year tenure (founding member of the team in 2019).Launched a software development platform for digital businesses to build custom fraud prevention solutions… Show more Led product management for the platform, detail page, and fraud prevention teams on Game Growth.Developed the three-year strategy for Game Growth Intelligence; an engineering, machine learning science, and analytics org building AI-powered software applications that delivered $50 million+ in fraud cost savings during my 3-year tenure (founding member of the team in 2019).Launched a software development platform for digital businesses to build custom fraud prevention solutions across Amazon; our system processed 300K+ accounts for fraud and abuse per day.Launched digital retail experiences for New World and Lost Ark; both titles are in the top 10 most concurrent players ever on Steam. Show less

Seattle, Washington, United States

Led technical product and program management for machine learning science, fraud prevention, account registration, and business analytics teams on Twitch Prime (now Prime Gaming). Directly managed a technical program manager and youth apprentice.Launched a patent pending internal system that detects fraudulent payment instrument usage in real-time; directly resulted in $6 million in annualized fraud cost savings.

Seattle, Washington, United States

Lead user experience researcher for mobile, web, and Fire devices on ​Amazon Photos​.Gathered requirements for new features to improve customer acquisition by running unmoderated user tests, analyzing data using SQL, and benchmarking the first-time user experience.Owned and managed quarterly email surveys sent to 100K+ customers to measure CSAT and NPS.Launched an improved research intake process to expedite user research planning with product managers and designers… Show more Lead user experience researcher for mobile, web, and Fire devices on ​Amazon Photos​.Gathered requirements for new features to improve customer acquisition by running unmoderated user tests, analyzing data using SQL, and benchmarking the first-time user experience.Owned and managed quarterly email surveys sent to 100K+ customers to measure CSAT and NPS.Launched an improved research intake process to expedite user research planning with product managers and designers across the organization. Show less

Corvallis, Oregon, United States

DJ for home football games and Late Night programs. Opening act for Aminé at Oregon State University's annual spring concert in 2017.

Seattle, Washington, United States

Conducted focus groups, card sorts, user interviews and concept tests with 50+ target customers to refine requirements and prioritize features for an unreleased product.Designed product landing pages with Sketch, wrote copy, and rapidly prototyped with Bootstrap.

Portland, Oregon, United States

Conducted user interviews with 40+ system administrators to improve the usability of ​Puppet Enterprise​.Ran A/B tests and developed usability benchmarks to measure product performance with each release.