*** Best Employee Performance 2020+ Frequent performance review and presentation with key stakeholders: tracking collection progress, analyzing portfolio quality and productivity of collectors to identify blockage and points for improvement+ Ad-hoc analysis to diagnose portfolio/ performance issues and assist in developing strategic movements+ Work jointly with Head, Unit Heads, Teamleads of Collection Center+ Build complete reporting system for Early Call Collection operation, delivered daily to BU promptly and automatically+ Data mining to explore new resource data and gain meaningful insights for portfolio management and collection activity

+ Developed strategic proposals to improve user acquisition & retention+ Forecast and allocate monthly budget for all promotions and offline events by KPI estimation for different eligible and reward schemes: new registers, new bank users, cost per installation, cost per new bank users,  etc.+ Data mining, compile report deck daily/ bi-weekly/ monthly+ Work with regional project managers to clear requirements for promotion schemes on AirPay mobile app

+ Research about regulatory framework, market demand and competitor landscape to identify advantages & barriers to clients+ Build presentation deck and visualize data findings; support in interviews with industry experts