Thiago B. Email & Phone Number

With more than two decades of professional experience, my career has been marked by effective leadership in IT governance and infrastructure management. At Tractebel Engie, I excel at coordinating multicultural teams and developing operational strategies that drive innovation and excellence in technical support services.My focus on optimizing processes and implementing advanced technological solutions, ensuring alignment with business objectives. Leading digital transformation projects and promoting the automation of IT processes are concrete examples of my commitment to continuous improvement and user satisfaction.Specialisations in Information Technology: ✔ IT Management and Governance✔Infrastructure and Networks✔Information Security, Compliance and LGPD✔IT Metrics and Indicators✔IT Service Level Management (SLM and SLA)✔IT Supplier, Contract and Procurement Management✔ Service Desk Management✔Promoting automation and innovation in IT processes✔ Carrying out continuous improvement in IT processes in order to optimise the user experienceInterests:✔ Innovation and Digital Transformation✔Digital Marketing✔Agile Teams, Scrum✔Managing ITSM and IT Governance projects ★ Leading people and multidisciplinary IT teams★ Planning, Budgeting and Control★ Communication skills, self-confidence, adaptability to high-pressure situations and the ability to work as part of a team.