André Thiago Barbosa Email & Phone Number

São Paulo, Brasil

- Experience with Azure.- Knowledge of Clouds: AWS, AZURE and GCP.- Management of the TREND Antivirus console.- Responsible for Network management activities.- Management of Active Directory and SharePoint Online user permissions.- Management of backup and storage system for Windows server and CCTV.- Support for internal and external users (Japan) to resolve application failures and issues.- Troubleshooting VPN, Outlook, OneDrive for Business, Office 365.- Installation and configuration to SharePoint online and troubleshooting.- File migration to SharePoint Online and troubleshooting.- Assistance in the deployment of TOTVS, CITRIX Cloud, NUTANIX, SharePoint Migration and resource monitoring projects.- Drafting and updating documentation according to ISO 27001 and ITIL.- Management of the WSUS, Printer Server.- Finops, Cloud Architecture, DevOps concepts.- On-demand report extraction.- Data migration services as per demand.

Quebec, Canadá

In charge of developing Network Management activities.- Backup and storage system management (Veeam Backup).- Communicate with internal and external users regarding application failures.- Workstation installation and configuration.- Active Directory GPO, Users and Computers management.- Write and update documentation according to ISO 27001 and ITIL standards.- WSUS Server management.- VPN troubleshooting.- Print server management.- Powershell script execution.- Manage the IT fleet including servers, workstations, Lexmark, Xerox printers, Zebra labels, Datamax, telephone system, mobile devices, antivirus.- Provide technical support for server virtualization with Hyper-V software.- Provide technical support and training to users and technicians with patience and pedagogy in the Quebec, Longueuil, Sherbrooke, St-Bruno and Ottawa branches.- Supervision of interns and training.- Provide rapid resolution to incidents.- Perform problem management following recurring incidents.- Monitor and monitor operating systems, logs and alerts.- Responsible for the installation, configuration, support and maintenance of the server environment of virtual and physical servers.- Maintain the overall capacity and performance of the system.- VPN installation and configuration and troubleshooting.

São Paulo E Região, Brasil

Provide technical support and training to users in international agencies: New York, Luxembourg, Austria, Argentina, Mexico, Panama and Grand Cayman Islands.- Take charge of the execution of work, ensure the management, maintenance, evolution and optimization of the network.- Provide technical support for server virtualization with VMWare software - ESX and GSX.- Install general software and its new versions; identify and correct operating software errors on computers and servers.- Monitor emerging technologies related to infrastructures.- Ensure proactive management of services and systems through the use of maintenance, monitoring and automation tools (Automatos, ITM, Scom and SCCM).- Provide technical assistance to level 1 and 2 IT staff for the resolution of complex problems.- Carry out production deployments for change requests (installation, configuration, customization) and ensure post-implementation monitoring.- Document through the ticketing system the solution/resolution tracks during 3rd level technical assistance.- Open incidents with Microsoft and ensure a bilingual reception.- Install the ARCSERVER, LEGATO and TSM Backup software and provide support.- Set up the Cluster and manage it.- Set up the SNA Server/clients mainframe and make adjustments.- Set up Microsoft ISA Server and make adjustments.- Collaborate on the implementation of the Windows NT/Windows 2003 corporate domain migration project –– with Microsoft suppliers.- Offer support for cross-functional projects, install and make adjustments to Windows 2000/2003/2008/2012/2016 servers and Microsoft IIS.- Knowledge of Microsoft Windows NT 4.0 suite, Windows server 2000, 2003, 2008, 2012, 2016.

Luxemburgo

Act as a key player in IT system management.- Support the information resources department in evaluating technologies for users and suggest improvements to be made.- Provide support during testing for new and existing software applications.- Collaborate with the new product/solution analysis sector and assess the impacts on existing technologies.- Evaluate documented problem resolutions and analyze trends to prevent problems from recurring in the future.- Ensure the operationalization of technological environments, by implementing procedures, controls, operating schedules, production launches and technical documentation.- Configure, install and maintain workstations and monitor maintenance operations.- Update and apply security procedures: antivirus, systematic backups of workstations.- Set up and manage HPSM – Hewlett-Packard incidents.- Set up and migrate the printer server.- Implement the GEFEP banking system.- Ensure the management of e-IBS - banking system – DataPro Miami. The e-IBS is a business analysis tool that integrates the e-IBS Core designed to accelerate decision-making and risk management.- Implement Flexcube - banking system – Oracle. This solution was designed for financial institutions and banks to provide centered functionalities between bank employees and consumers.

São Paulo, Brasil

Bilingual (Portuguese/Spanish) reception of the user of the international units.- Provide level 1 and 2 support.- Ensure the management of the internal network with the Windows NT Server 4.0, Windows 2000 and Microsoft Exchange Server 5.5, 2003 platform.- Configure software at the request of users from several Latin American countries (Bolivia, Venezuela, Mexico, Guatemala, Colombia, Ecuador, Peru, Chile, Uruguay and Argentina)- Support the client during the implementation of new data repositories in order to have a higher visibility on its project management.- Knowledge of Lotus Notes 5.0

São Paulo, Brasil

Provide level 1 and 2 support for the Poupa-Tempo Móvel (Mobile truck to provide the poor population of Sao Paulo with public services such as; renewal of government documents, etc.)- Analyze and validate the IT capacity of the site chosen for the monthly installation of the truck.

São Paulo, Brasil

Provide Level 1 support.- Ensure management of Avaya Definity, execution of pre-established processes – Olitel DDS/VIVO Telecomunicações.

D.E.C - Diplôme D’Études Collégiales, Computer Systems Networking And Telecommunications

Gestão De Segurança Da Informação - Mba, Gestão De Redes E Segurança De Sistemas

Tecnólogo Em Redes De Computadores, Tecnologia Da Informação