Thiago Coutinho Email and Phone Number

A Cost House é uma empresa de consultoria com matriz na França, especializada em desempenho econômico com 20 anos de mercado. No Brasil atua fortemente em Serviços Financeiros, apoiando as principais seguradoras, bancos e cooperativas de crédito em engenharia de custos, planejamento orçamentário e planos de competitividade que conectam com a estratégia da empresa. Tem como principais clientes europeus Crédit Agricole, Société Générale, Allianz, AXA, e brasileiros CNP Seguros, Icatu… Show more A Cost House é uma empresa de consultoria com matriz na França, especializada em desempenho econômico com 20 anos de mercado. No Brasil atua fortemente em Serviços Financeiros, apoiando as principais seguradoras, bancos e cooperativas de crédito em engenharia de custos, planejamento orçamentário e planos de competitividade que conectam com a estratégia da empresa. Tem como principais clientes europeus Crédit Agricole, Société Générale, Allianz, AXA, e brasileiros CNP Seguros, Icatu, Porto Seguro, Caixa Vida e Previdência, Grupo Pão de Açúcar dentre outros. Show less

Advisor for finantial services and for business transformation.

Board Member at Open Finance Brasil, representing the Brazilian Cooperatives Organization.

Responsible for leading a team of 200 professionals in the areas of Relationship Management (CRM), Offer Personalization, Distribution Channels, Loyalty, and Open Finance. - Elevated the digital engagement for individual customers through WhatsApp, push notifications, email, and banners, resulting in a digital channel business growth of over 30% (Salesforce Marketing Cloud). - Led the advancement of the use of the Salesforce solution in branches (Financial Service Cloud) with gains in… Show more Responsible for leading a team of 200 professionals in the areas of Relationship Management (CRM), Offer Personalization, Distribution Channels, Loyalty, and Open Finance. - Elevated the digital engagement for individual customers through WhatsApp, push notifications, email, and banners, resulting in a digital channel business growth of over 30% (Salesforce Marketing Cloud). - Led the advancement of the use of the Salesforce solution in branches (Financial Service Cloud) with gains in productivity and business. - Structured the relationship model by integrating physical, digital, and remote channels, with a potential gain of R$1 billion in branch structures and increased business. - Structured the new loyalty program to expand across all cooperatives, reinforcing the connection with the brand and company's purpose (program conceived by a cooperative). - Implemented the monetization of Open Finance data with automatic offers for Credit and Savings, along with the development of a financial organizer for businesses. - Earning the Open Summit Awards for "Top Financial Institution S3/S4/S5" and "Outstanding Use Case of Open Finance" in 2023. Show less

I was part of a group of 9 leaders responsible for driving the company's Digital Transformation, reshaping products, and business processes, and fostering cultural change. Leading a team of 75 professionals, I oversaw areas such as Transformation Strategy, UX/Design, Data, CRM, and Offerings. - Structured the Phygital business model for Branches. - Enabled digital relationship journeys by building the Next Best Action concept (personalization algorithm for actions/offers, product… Show more I was part of a group of 9 leaders responsible for driving the company's Digital Transformation, reshaping products, and business processes, and fostering cultural change. Leading a team of 75 professionals, I oversaw areas such as Transformation Strategy, UX/Design, Data, CRM, and Offerings. - Structured the Phygital business model for Branches. - Enabled digital relationship journeys by building the Next Best Action concept (personalization algorithm for actions/offers, product eligibility engine, and implementation of Salesforce Marketing Cloud), resulting in increased business opportunities. - Structured and expanded the UX/Design department by establishing a central team and design system, which accelerated the product development process. - Led and expanded the data initiative by structuring an AWS Data Lake and fostering a data-driven culture. - Directed the implementation of a new organizational culture based on agile principles and focused on meeting user needs. Show less

Creation of an internal strategy team to review and update the plan with 6 members. - Challenge to connect Sicredi in a unique strategy with adjustments per cooperative. - A new strategic cycle was designed with the participation of all cooperatives, local diagnoses and group moments for defining strategic choices. - Establishment of a team of consultants to carry out the deployment and connection of the corporate strategy with the local plans of the 116 Cooperatives (Credit… Show more Creation of an internal strategy team to review and update the plan with 6 members. - Challenge to connect Sicredi in a unique strategy with adjustments per cooperative. - A new strategic cycle was designed with the participation of all cooperatives, local diagnoses and group moments for defining strategic choices. - Establishment of a team of consultants to carry out the deployment and connection of the corporate strategy with the local plans of the 116 Cooperatives (Credit Unions). - Development of market monitoring and competitive analysis. Show less

Led the team of Sicredi analysts in the project of building the corporate strategy from 2011 to 2015, alongside Bain & Co. consultancy. Established the Corporate Strategy department to oversee the implementation of the Strategy. - Development of key performance indicators, definition of investment criteria for strategic initiatives, collaboration with the Projects team (PMO), and creation of monthly presentations and analysis for the board of directors and the board members.

- Responsible for liquidity risk and Basel index monitoring to Sicredi group (Cooperatives, Region Cooperatives and Bank) and to build actions to risk mitigation.- Development of financial reports for Sicredi group to present to board of directors and bord menbers.- Responsible for the main investment analysis - new products and IT.

- Responsible for financial, costs and operational reports.- Monthly presentation to the board of directors.- Responsible for investment analysis. Important analysis of plant transfering from Germany to Brazil.

- Development of statistic model for main raw material stock optimization, delivering important cost reduction.- Responsible for production planning and control.

1.5 year programm, working in 6 departments.