Thiago Silva Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Regulatory Litigation Operations Project: Escalating unresolved issues to relevant cross-functional teams globally such as Product, Engineering, Vendor Management, and DevOps to investigate, resolve, and address high-priority matters, including Electoral, Civil, and extra-judicial litigations ensuring continuous improvement based on insights gained.Providing expert responses to Outside Legal Counsel and the Company's Legal Team on litigations, leveraging advanced data analytical and investigative techniques.Utilizing sophisticated tools and investigative methods to assess threats and escalate high-risk issues, including identifying, securing, and recovering compromised accounts on the platform.Supporting training and onboarding for new hires, contributing to knowledge management by staying updated on key workflow changes and policy updates, and ensuring all client interactions comply with company standards and regulations.Staying current on key workflow changes, operational guidelines, policy updates, and enforcement standards, including Community Standards, Advertiser & Commerce Policies, and Intellectual Property Regulations.

Dublin, County Dublin, Ireland

Brazil Content Litigation Project: Interacting with multiple cross-functional teams globally to investigate, resolve, and respond to high-priority matters that include Electoral, Civil, and Extra Judicial types of litigations to mitigate high financial and reputational risks in short deadlines for large volumes of incoming cases from Brazil.Provide answers to Outside Legal Counsel on litigations utilizing advanced data analytical and investigative techniquesUse of complex tools and investigation methods to assess threats and escalate high-risk issues including identifying, securing, and recovering compromised accounts on the platformDeliver training, shadowing, and reverse shadowing sessions to new hiresRemaining up-to-date on key workflow changes, operational guidelines, policy updates, and enforcement standards (which include Community Standards, Advertiser & Commerce Policies, and Intellectual Property Regulations).

Dublin, Ireland

Managing and training staff. Interacting with customers by taking orders and serving them, responsible for stock control and doing end of day accounts. Managing social media accounts on behalf of the business (Instagram and Facebook), keeping them up to date as well as moderating comments and collecting customer voices. Also responsible for the point of sales system (SUMUP - Cloud based), keeping the databases up to date as well as generating full sales reports.

Dublin, Ireland

Managing and training new staff to ensure the business runs efficiently. Controlling stock, ordering products from suppliers and doing end of day accounts. Making hot and cold beverages, serving and taking orders from customers.

São Paulo, Brazil

Working with the company's leaders and other administrative teams to create and implement special projects and company events. Arranging meetings, travel itineraries to North America and Europe, hotel reservations and airline ticket purchases. Organizing the agenda of the directors, typing and document translations.

São Paulo, Brazil

Teaching English to children, teenagers and adults from basic to advanced levels and giving support to the school reception, sales and administrative departments. With fellow educators, sessions were held to collaborate and share information to improve student success.

São Paulo, Brazil

Responsible for the distribution of CA products across Latin America. Implementing and monitoring shipments from The USA and Brazil to all Latin American countries. Maintaining frequent and direct contact with each location to solve any problems.