Solution Architect and Technical Leader for Software Development.Responsible for designing and leading the technical development of software, as well as analyzing and planning customized solutions for hybrid omnichannel platforms (Cloud/Hosted). Proficient in developing complex applications and systems using leading industry languages, tools, and strategies, and actively involved in all stages of the development cycle (Full Cycle).Serving the largest and most influential companies in Brazil with innovative solutions, including Banco Bradesco, Banco Inter, C6 Bank, Bradesco Seguros, Caixa Seguradora, Banco Cetelem, Banco Mercantil, Heineken, Sem Parar, LG and among others. These experiences have allowed me to work on highly complex projects that require a deep understanding of technology and business needs.Focal point for cybersecurity matters and expert in supporting omnichannel contact center platforms.

Principal Solutions Architect and Technical Leader for Software Development.Responsible for leading the development team in analyzing, planning, and creating customized solutions for the Genesys Voice Platform. Proficient in IVR Application (URA, Voice Response Unit) development, custom report generation, API integrations, platform configurations, and integration with legacy telephony systems such as Avaya and Talkers.

Tech Lead And Senior Integration Developer.Responsible for leading the Genesys platform support team in troubleshootings for the major national clients. Monitoring and validating project deliveries for large banks. Developing IVR systems, applications, and integrations with the Genesys Voice Platform. Serving as a focal point for Datacenter and Database Infrastructure matters.

Specialized Support And Development Analyst.Provided specialized support and development services for major Embratel clients on the Genesys platform. Conducted in depth source code analysis with a focus on proactive enhancements. Utilized languages including Java, JavaScript, Python, and C# for platform functionality and integrations. Developed APIs for reporting, monitoring dashboards, and control systems. Evaluated, created, and enhanced SQL Server base data aggregation and purge procedures. Performed advanced troubleshooting for the platform.

Specialized in infrastructure support for voice platforms, with a focus on Genesys. Provided support for Windows and Linux servers, administered virtualized environments with VMWare, and managed and troubleshooted issues on the Genesys platform in Voice and Multimedia environments for all components (e.g., SIP, RM, MCP, GIR, SM, eServices , GIA, Composer, WDE), as well as Audio Codes and Khomp media gateways. Additionally handled AD, DNS, DHCP, and file systems administration.

Provided specialized second level remote support to internal business units within the Embratel Group. Specialized in corporate systems and troubleshooting issues from end user software devices. Delivered support for networks and Windows operating systems, remotely assisting all employees throughout Brazil. Conducted remote formatting and script execution using Intel's VPro technology. Monitored ticket flow, maintained control, and applied best practices in end user customer service. Additionally, led software validation efforts and implemented improvements when necessary.

Provided specialized remote support to Petrobras, covering all client applications and corporate systems. Conducted installation, configuration, and error resolution in accordance with the client'sinternal standards and guidelines. Supported critical high availability systems in refineries, drilling, and platforms. Assisted VIP users and executive management. Offered support at both national and international levels for Portuguese speaking users.

Data Center Monitoring and First Level Issue Resolution.Responsible for monitoring and providing initial problem resolution for all Data Center routines, including servers, databases, backups, systems, workflows (using Control M), and processing of banking files. Oversaw the execution of all infrastructure and mission critical services within thecompany's data processing center. Compiled corporate reports and utilized monitoring tools such as Zabbix and Nagios.