eDreams ODIGEO is one of the largest online travel companies in the world. It operates in 45 countries and serves 20 million customers globally annually. The official language for communication between the company's sectors is English.- Led a team of 8 back-end developers alongside a Tech Lead, focusing on enhancing the checkout experience.- Implemented improvements in the payment algorithm, optimizing user and business experiences.- Managed the product backlog, roadmap, and prioritization using the Kanban methodology via JIRA.- Created PRDs and user stories to communicate customer pain points effectively.- Monitored KPIs and optimized checkout processes.Key Achievements:- Reduced post-payment processing time by 30% through new solutions, AI, and automation.- Achieved 100% of company OKRs, reaching the target before the fiscal year-end.- Delivered the most critical payment project 1 month ahead of schedule, resulting in a significant positive financial impact.- Collaborated with internal and external stakeholders to prevent service interruptions, avoiding a 30% loss from a vital payment provider.Skills: Product Roadmapping, API Integration, Checkout Optimization, Data-driven Decision Making, Stakeholder Engagement, Agile (Kanban)

• Development and maintenance of multifunctional reports measuring the performance of internal teams (LATAM), responsible for improving the sales team's performance by 21%.• Providing data-driven decision-making recommendations to senior management by analyzing real-time data from more than 8 teams and sharing performance insights through Power BI dashboards.• Conducting monthly customer satisfaction surveys for over 35 companies, enhancing the sales experience.- Data extraction to develop daily, monthly, and ad-hoc reports- Building dashboards for team leaders and senior managers to display results- Managing databases, spreadsheets, and other tools used in data analysis (mainly Excel and Power BI)- Cleaning, data mining, and error correction in standard Excel reports and spreadsheets- Using agile methodologies such as KANBAN to ensure the best workflow in daily activities

• Increased restaurant revenue by 26% in one year by introducing a new menu tailored to regional preferences, leveraging data-driven insights to target the local student and hospital community. • Analyzed business data to identify trends and opportunities.• Prepared financial reports, including daily sales summaries, monthly billing statements, and annual financial summaries, to support business decision-making.• Automated the checkout process and implemented the PIX payment method, leading to a 15% increase in sales.• Managed ETL processes, creating data visualizations that contributed to a 27% revenue increase post-COVID.

● Lab in Hands is a health technology startup. The main objective is to contact doctors to collect best practices on new medications through a smartphone app. They can also request medication samples directly from the pharmaceutical industry.• Identified customer needs and business objectives, delivering a user-centric experience.• Collaborated with UX teams to design optimal user experiences.• Analyzed data about App Store downloads and customer behaviour.

Cathedral of a Christian church with over 100 other churches in Brazil and Europe.• Led a team of 7 workers, supporting food operations, purchasing, and hospitality for one of the largest cathedrals in Brazil.• Created and maintained detailed reporting models to track performance metrics and share them with 3 C-level directors.

Customer service.Main activities: customer service regarding Vehicle Gas Inspection; scheduling services. customer reception; cash flow; issuing of slips and receipts.

A Real Estate company and affiliated with Caixa Economica Federal, the biggest public financial institution in BrazilFirst job. I had to analyze contracts from future and potential buyers and fill theirinformation to Caixa’s software such as SICAQ, CIWEB, and SIPAH. These websiteshad financial data and archives to provide the payment capacity of the clients.