Thiago Ribeiro

Thiago Ribeiro Email and Phone Number

Support Expert @Old Street Solutions @ Old Street Solutions
london, london, united kingdom
Thiago Ribeiro's Location
Bishop's Stortford, England, United Kingdom, United Kingdom
Thiago Ribeiro's Contact Details

Thiago Ribeiro work email

Thiago Ribeiro personal email

n/a
About Thiago Ribeiro

I am a Customer Service enthusiast and I work to help customers and colleagues solve their problems always maintaining a friendly environment.

Thiago Ribeiro's Current Company Details
Old Street Solutions

Old Street Solutions

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Support Expert @Old Street Solutions
london, london, united kingdom
Website:
oldstreetsolutions.com
Employees:
5
Thiago Ribeiro Work Experience Details
  • Old Street Solutions
    Support Expert
    Old Street Solutions May 2022 - Present
    London, England, United Kingdom
    View
  • Smartbear
    Support Manager
    Smartbear Dec 2020 - Apr 2022
    London, England, United Kingdom
    View
  • Adaptavist
    Product Support Team Lead
    Adaptavist Feb 2019 - Dec 2020
    London, United Kingdom
    Helps own support team and collaborates with other teams across Adaptavist’s products and services through designing, developing and deploying software solutions. Collaborates with key stakeholders in the product team leading and representing the technical support needs of the product in line with the wider company product strategy. Introduces new technology ideas and workarounds to the support team and across engineering.
    View
  • Adaptavist
    Technical Support Engineer
    Adaptavist Apr 2018 - Dec 2020
    London, United Kingdom
    Supports the Product Support team and works independently to solve customer support tickets and community questions. Continually supports Adaptavist’s products and the customers that raise support tickets and questions via the Atlassian Community.Collaborates with Product Managers and other engineers throughout the Product Lifecycle to create and update documentation that describes workarounds for existing problems and improvements to the documentation that reduces the number of problem tickets and questions for our Products.
  • Bluecielo Ecm Solutions
    Support Consultant
    Bluecielo Ecm Solutions Jun 2016 - Apr 2017
    São Leopoldo, Rio Grande Do Sul, Brazil
    • Technical Support for BlueCielo Softwares;• Addressing issues within SLA reported for specific applications supported by identifying root cause, workarounds and/or fixes;• Creation of hosted virtual environment to reproduce, analyse and troubleshoot incidents;• Collaboration with peers from other teams to encourage a cross functional team and knowledge sharing;• Participation in discussions and knowledge sharing for projects related to supported applications;
    View
  • E-Core
    Support Analyst
    E-Core Nov 2010 - Jun 2015
    Porto Alegre Area, Brazil
    • Technical support for Atlassian products on Hosted Platforms and Standalone Platforms;• Investigation and troubleshooting of logs and SQL databases;• Interacting with Global teams and achieving SLA's;• IT Technical support;• Management of servers and network assets;• Administration, monitoring and repair on Unix, Linux and Windows platforms;• Data Center routines;• Administration and monitoring on MS SQL Server, PostgreSQL and MySQL data servers;• Information Security Analyst;• Development of Internal Knowledge Base artifacts;• Support on hardware and software;
    View
  • Atlassian
    Support Engineer
    Atlassian Nov 2010 - Mar 2013
    Porto Alegre
    Working as a support engineer at Atlassian I've performed the following tasks:• Legendary Support for customers;• Atlassian Hosted Platform and products;• JIRA Standalone support;• Bug reporting on Atlassian tools (JIRA, Confluence, FishEye and Bamboo);• Technical Documentation and KaaP artefacts creation;
    View
  • Pucrs
    Administrative Assistant N2
    Pucrs Jan 2006 - Dec 2007
    Porto Alegre Area, Brazil
    • IT Technical support;• Hardware and software support;
    View

Thiago Ribeiro Skills

Jira Linux Tomcat Sql Apache Postgresql Confluence Agile Methodologies Customer Support Product Support Customer Service Customer Satisfaction Greenhopper Subversion Scrum Atlassian Jira Mysql Software Development Javascript Oracle Microsoft Sql Server Databases

Thiago Ribeiro Education Details

Frequently Asked Questions about Thiago Ribeiro

What company does Thiago Ribeiro work for?

Thiago Ribeiro works for Old Street Solutions

What is Thiago Ribeiro's role at the current company?

Thiago Ribeiro's current role is Support Expert @Old Street Solutions.

What is Thiago Ribeiro's email address?

Thiago Ribeiro's email address is th****@****ons.com

What schools did Thiago Ribeiro attend?

Thiago Ribeiro attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Escola Estadual Padre Rambo.

What are some of Thiago Ribeiro's interests?

Thiago Ribeiro has interest in Poverty Alleviation.

What skills is Thiago Ribeiro known for?

Thiago Ribeiro has skills like Jira, Linux, Tomcat, Sql, Apache, Postgresql, Confluence, Agile Methodologies, Customer Support, Product Support, Customer Service, Customer Satisfaction.

Who are Thiago Ribeiro's colleagues?

Thiago Ribeiro's colleagues are Michael Dessalegn.

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