Thiago Marchi Email & Phone Number

São Paulo, SP, BR

São Paulo, São Paulo, Brasil

• At Sitallcom, in addition to structuring the same departments, I launched the Triple Solution, integrating the tracking platform, trackers, and M2M data plans. The project was implemented following PMI standards.
• The development of continuous training programs ensured that teams maintained high performance and consistent results.

São Paulo, São Paulo, Brasil

• At AllDigital, I implemented and structured the Sales, Marketing, and Customer Experience departments, creating processes according to PMI parameters. Digital campaigns led to a 60% increase in revenue and a 35%.
• I increased the company’s market share, established strategic partnerships that expanded the offering, and reduced operational costs while maintaining profitability. I also led the training of teams, promoting a.

São Paulo

Fixed-term contract to study the implementation project of processes, flows and indications in order to increase productivity on time and with quality, aiming at the company's values, as well as the mission and vision.Performed activities:Preliminary study and survey of operational needs and aligned with the organization's objectives;Definition of the.

São Paulo

• With a voluntary purpose, we seek to foster corporate and people development, representing its associates in the defense of citizenship, sustainability, education, and corporate governance policies and practices.
• Responsible for disseminating and creating content on LinkedIn, Instagram, and Facebook, as well as managing projects to create courses and ebooks, social and charitable events, to attract members, sponsors, and donors.

São Paulo, São Paulo, Brazil

314 / 5.000Resultados de traduçãoMonitoring indicators, managing results and goals, using tools such as Power BI, Salesforce and SAP.Developing and maintaining customers with a complete portfolio of mobility, voice and data solutions, digital and IT products such as Data Center, Security, Big Data, Office 365 suite, IoT solutions.

São Paulo E Região, Brasil

• Highlights the company's implantation project, involving competition analysis, swot analysis, and market analysis and definition of the location for the opening of the store and the beginning of the operation;
• Monthly and annual planning (business seasonality) with development of Marketing / promotional actions through e-commerce and media (Facebook);
• Implementation of the virtual store developing with digital Marketing, as well as the dissemination of products on social networks, increasing the engagement to sponsored ads, number of followers, and ABC sales curve.
• Creation of policies for e-commerce sales as well as delivery and return, generating the strengthening of the brand, contemplating the Consumer Protection Code and better Customer Experience;
• Implementation of the online service and sales channel, through WhatsApp Business, chat on social networks, telephone and e-mail;
• Deployment of the store automation system (physical and virtual) and with a stock of 15,000 items, synchronized to control all sales, generating reports, cash control, e-commerce management, and logistics;

São Paulo E Região, Brasil

• TicketCar account management (fuel voucher and benefits);
• Management, prospection, and elaboration of projects for clients, identifying the need and mapping requirements, besides managing risks, elaborating contingency plans or problem-solving guaranteeing the success of the.
• Headcount with 50 employees (2 Supervisors and 1 Planning and Operational Analyst);
• I highlight the improvement project according to the Lean Six Sigma methodology, removing noise and toning more agile processes, in addition to creating cells for service specialists;
• Implementation of quantitative and qualitative indicators, leveraging expertise without increasing costs;
• Increased production of 115% banknote launch, with an increasing curve, reaching 100% beyond the target;

São Paulo E Região, Brasil

• Headcount directly with 2 supervisors, 2 programmers, 2 creation and design analysts, and 2 logistics analysts and indirectly with 20 attendants;
• I highlight the Structuring Project for the Call Center operation, including feasibility studies, budgets, space contracts, infrastructure and technology hiring, personnel selection, integration, contextualization of.
• As General Manager, I implemented all Call Center, Marketing, Social Networks and logistics indicators in their respective areas, measuring quantitatively and qualitatively to ensure the company's health, providing a.
• Creation and implementation of a customer service system, generating customer service history, consolidating all customer service channels, including phone, chat, e-mail, and social networks;
• Management of indicators with semiannual and monthly planning, considering seasonality and the implementation of processes and action plans that would be developed during each month;

São Paulo E Região, Brasil

• As Call Center Operations Coordinator, I performed the Management of B2W Viagens operation with a Headcount of 120 operators, 4 supervisors, 2 Quality analysts, and 1 planning analyst, where I performed the operation.
• Management of Telefônica's operations Technical Support for Massive, VIP and TOP VIP customers 24 hours with Headcount of 16 supervisors and an average of 200 attendants;
• I emphasize the continuous study of improvements in operation through solutions that can improve performance and increase sales and profitability;
• Ability to understand the strategic vision of the area and be able to transform it into a tactical execution plan, without overloading the operational team;
• Implementation of Quality methodology - COPC adapting to the reality of the operation, increasing adherence to monitoring;
• Staff sizing and Scales elaboration considering seasonality and NR17;

Master Of Business Administration - Mba, Project Management And Business Administration

Managing projects with competence and quality are synonymous with success in any venture. After completing this course, planning.

Project Management Definitions And Objectives, Business/Commerce, General, Extension Course

The Project Management Definitions and Objectives course introduce you to the history and evolution of project management methodologies.

Human Resource Management, Administration & Development & Human Resource Management, Completed

The course provides the student with a management view of up-to-date human resources strategies and area-specific practices that are.

Custumer Journey Expert, Customer Service | Experience | Sucess | Management, Extension Course

Course “Customer Service: actions and strategies to delight the customer”, will address the technological and behavioral aspects necessary.

Smart Learning Explorer, English, 10