Thiago De Oliveira Muro Email & Phone Number

Bruxelas, Região De Bruxelas, Bélgica

Project Manager at DG-AGRI, managing, and analyzing projects using Agile methodology.- Participate in functional working groups and progress meetings;- Give proposals for project strategies, the definition of tasks and deliverables, review of project deliverables, quality control;- Manage the implementation of information systems of JAva web applications (using HTML, CSS, JavaScript, JSON, REST webservices and SQL) to meet identified business needs; - Guide the team in charge of project activities and review their deliverables.

Bruxelas, Região De Bruxelas, Bélgica

Responsible for managing Technical Operations, Functional Analysts, Business Intelligence and Training Teams at EEAS headquarters and IT service to end-users located in Brussels headquarters and 124 EU delegations across the world.- Coordination with hosting teams on operations and support activities related to network environments, cloud, data storage, and infrastructure systems- Provide weekly reports to higher hierarchy management to show Operations current status- Lead and provide in-depth problem analysis, troubleshooting, knowledge bases and team coordination for solutions implementation as a subject matter technical specialist- Act as a point of contact for administration and process management such as change management, operational reports, service request fulfillment, and capacity management- Work closely and coordinate with internal and external partners, to ensure work is delivered on-time, secure and with the right quality aligned to KPIs- Mentoring and developing team members through training plans- Undertaking post-implementation review and lesson learned

Brussels

Responsible for managing Technical Operations, Functional Analysts, Business Intelligence and Training Teams at EEAS headquarters and IT service to end-users located in Brussels headquarters and 124 EU delegations across the world.- Coordination with hosting teams on operations and support activities related to network environments, cloud, data storage, and infrastructure systems- Provide weekly reports to higher hierarchy management to show Operations current status- Lead and provide in-depth problem analysis, troubleshooting, knowledge bases and team coordination for solutions implementation as a subject matter technical specialist- Act as a point of contact for administration and process management such as change management, operational reports, service request fulfillment, and capacity management- Work closely and coordinate with internal and external partners, to ensure work is delivered on-time, secure and with the right quality aligned to KPIs- Mentoring and developing team members through training plans- Undertaking post-implementation review and lesson learned

Bruxelas E Região, Bélgica

Working at EEAS - European External Action Service:- Business processes modelling- Business model analysis- Business requirements analysis- Functional requirements analysis- Process analysis- Risk analysis- Assistance in Vision documents

Brasília

•Agile project manager consultant attending at Poupex, financial company•Team member responsible to define a Project Management Methodology based on PRINCE2 and PMBOK•Project manager responsible for the creation and control of planning, schedule, communication and matrix of risk, accountability and costs of the Mortgage Loan Administration Project•To support these tasks, I employ several project management resources such as mental maps, process mapping and business rules•Responsible for conducting several kinds of meetings with different levels of stakeholders, such as project status report with the corporate high management, mediate between project teams to manage conflicts, workshops to establish project scope and acceptance of system's users.•Implement and manage multiple projects as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solution on time and within budget•Analyze client’s environment, business and products, establishing project scope with stakeholders. Participate in interviews for stakeholders business’s requirements elicitation along with Business Analyst and the acceptance tests of the deliveries•Use formal and informal network to accomplish program objectives. Identify and resolve project issues and manage project risk•Establish and manage cost, schedules, and performance of large, highly complex projects. Fully accountable for complex/diverse projects with a high degree of business risk

Brasília Area, Brazil

•Business Analysis of Fóton’s products to attend a bank client, Banco da Amazônia•Member of the team responsible for the planning and specification of the new system of internet banking•Business/Requirements Analyst responsible of the ATM’s and Bank Angecy’s systems demands•Analyze the client’s solicitations and the impact in the actual system’s use cases•Analyze requirement’s defects and find solution to projects

Brasília Area, Brazil

Atividades realizadas na Capes. Atribuições referentes ao primeiro contato com o cliente para levantamento de requisitos do sistema desejado, confecção da documentação do projeto de acordo com o processo RUP e utilização da modelagem UML na escrita dos artefatos. Além de criação de modelos de dados e testes – exploratórios e funcionais - das aplicações.

Brasília Area, Brazil

•Head of requirements team, working directly with the Brazilian Government in Ministry of Foreign Affair•Accurate business analysis: assessment for the business areas of the Ministry, including processes definition and mapping these areas•Participation in business analysis meetings since the kick-off meeting to eliciting the needs of Ministry areas•Interview front office and back office customer users to identify business problems and requirements of new software.•Elaborate the requirements use cases of the news systems •Create the navigable prototype of the new system•Responsible for user acceptance of the system’s prototype and use cases•Scrum environment, appointed as Product Owner for the development team•Business/Requirements Analyst responsible for the following projects: oFinancial Management System (SIGEF) – management of all payments from the Ministry of Foreign Affairs; oCorporate Residences – control of contracts and refunds in different currencies for all career personnel allocated abroad. The reimbursements where sent by the Financial Management System through WebServices.

Brasília Area, Brazil

•Head of requirements team, working directly with the Brazilian Government in Ministry of Foreign Affair•Accurate business analysis: assessment for the business areas of the Ministry, including processes definition and mapping these areas•Participation in business analysis meetings since the kick-off meeting to eliciting the needs of Ministry areas•Interview front office and back office customer users to identify business problems and requirements of new software.•Elaborate the requirements use cases of the news systems •Create the navigable prototype of the new system•Responsible for user acceptance of the system’s prototype and use cases•Scrum environment, appointed as Product Owner for the development team•Business/Requirements Analyst responsible for the following projects: oFinancial Management System (SIGEF) – management of all payments from the Ministry of Foreign Affairs; oCorporate Residences – control of contracts and refunds in different currencies for all career personnel allocated abroad. The reimbursements where sent by the Financial Management System through WebServices.

Brasília Area, Brazil

•Head of requirements team, working directly with the Brazilian Government in Ministry of Foreign Affair•Accurate business analysis: assessment for the business areas of the Ministry, including processes definition and mapping these areas•Participation in business analysis meetings since the kick-off meeting to eliciting the needs of Ministry areas•Interview front office and back office customer users to identify business problems and requirements of new software.•Elaborate the requirements use cases of the news systems •Create the navigable prototype of the new system•Responsible for user acceptance of the system’s prototype and use cases•Scrum environment, appointed as Product Owner for the development team•Business/Requirements Analyst responsible for the following projects: oFinancial Management System (SIGEF) – management of all payments from the Ministry of Foreign Affairs; oCorporate Residences – control of contracts and refunds in different currencies for all career personnel allocated abroad. The reimbursements where sent by the Financial Management System through WebServices.

Brasília Area, Brazil

•Outsourced for Dell in Brasília, Brazil•Automated tests for Dell’s systems with QuickTest Professional, using screen caption, database connections and manual edition of test scripts•Modulation of test scripts in order to reuse common parts of different test cases•Creation of test scripts to integrate with WebServices (SOA based systems)•Independent treatment of errors by the scripts•Manage of the test scripts in Quality Center•Use Quality Center to execute the automated test script and automated defect opening•Regular scrum meetings to define chronograms, priorities and deadlines

Madrid Area, Spain

•Creation of a pilot project of automated tests to the KPN client•Analysis the pros and cons of different kinds of automation tools •Development with QuickTest Professional according to headquarter company in Spain•After KPN’s project, was allocated in headquarter in Spain to train on QuickTest Professional methodology•Expended 6 months in Spain to initiate a team of Brazilian manual testers to outsource a Test Factory in Brazil for Orange•Head member of the Brazilian manual testers team in Spain•Responsible to start the automated test project to Orange in Spain•Leader project of the Manual Test and Automated Test outsourced in Brazil•Regular meetings with Spanish headquarter to define chronogram, priorities and deadlines

Brasília Area, Brazil

Creation of automated tests for KPN (Madrid, Spain). Analyze best automation tool for the client before start the development of automated tests. Atividades realizadas no projeto KPN (Brasília – DF). Iniciação de um projeto Piloto de automação de teste para o cliente KPN na Espanha. Inicialmente foi feito um projeto de teste automático utilizando a ferramenta QuickTest Professional 9.5 e outro com ferramentas free, para que o cliente pudesse escolher conforme os prós e contras, qual ferramenta atenderia melhor o cliente.

Brasília Area, Brazil

Atividades realizadas no projeto BrasilTelecom. Coordenação de um time de executores de testes e gestão de várias demandas em paralelo em diversos estágios do processo de teste. Levantamento diário das atividades dos executores de teste. Leitura de especificação funcional dos projetos, criação dos projetos de teste dentro da ferramenta Quality Center 9.2, utilizando o reaproveitamento de casos de teste criados na biblioteca. Controle das execuções dos casos de teste a partir de árvore de dependências dos casos e defeitos abertos. Comunicação com Fábrica de Desenvolvimento para resolver impasses por conta de defeitos rejeitados por esta equipe. Auxílio na homologação das demandas com o usuário final (UAT).

Brasília Area, Brazil

Atividades realizadas no projeto BrasilTelecom. Trabalho de recebimento de especificações funcionais das demandas que serão testadas, criação dos roteiros de teste, criação do projeto de teste no Quality Center 9.2, execução dos testes, abertura, teste e fechamento de defeitos. Homologação das demandas junto com o usuário final (UAT).

Brasília Area, Brazil

Trainee in the GSM module testing on BrasilTelecom

Mba - Project Management, Information Technology Project Management

Aprendizado profundo e na prática sobre o gerenciamento de projetos.

Graduation, Computing Science