Thilani Philip
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Thilani Philip Email & Phone Number

Business Analyst at Telstra
Location: Notting Hill, Victoria, Australia 5 work roles 2 schools
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Current company
Telstra
Role
Business Analyst
Location
Notting Hill, Victoria, Australia
Company size
32819 employees

Who is Thilani Philip? Overview

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Quick answer

Thilani Philip is listed as Business Analyst at Telstra, a company with 32819 employees, based in Notting Hill, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Thilani Philip.

Thilani Philip previously worked as Customer service IT at Telstra and Business Analyst at Efrog. Thilani Philip holds Master'S Degree, Business Analytics, 6.5 Gpa from Victoria University.

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Email format at Telstra

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Telstra

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Profile bio

About Thilani Philip

As a business analyst, I have applied my Master's degree in Business Analytics from Victoria University to various projects and initiatives, delivering data-driven solutions and insights to enhance business performance and outcomes. I have collaborated with IT team members and internal customers on systems automation and advancement, market and industry analysis, business requirements gathering and process mapping, data analysis and reporting, and problem solving and resolution. My technical proficiency includes SAP, ERP, R studio, and Python, as well as SQL data programming and agile project management. I have also acquired multiple certifications in Python, Agile, and prioritization skills from Udemy and Skillsoft. I am motivated by learning new technologies and methods, and by contributing to the success and growth of the organizations I work with. I am also fluent in French and have a keen interest in Business analytics

Current workplace

Thilani Philip's current company

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Telstra
Telstra
Business Analyst
canberra, act, australia
Website
telstra.com
Employees
32819
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5 roles

Thilani Philip work experience

A career timeline built from the work history available for this profile.

Customer Service It

Current
Telstra

Melbourne, Victoria, Australia

  • Telstra inbound customer handling
  • NBN (Internet) faults troubleshooting
  • Provide information about products and services in Telstra
  • Take/cancel orders or obtain details of complaints
  • Keep record of customer interaction, transaction and details of inquiries
  • Working with multiple systems simultaneously to provide accurate troubleshooting
Apr 2024 - Present

Business Analyst

Efrog

Melbourne, Victoria, Australia

  • User business requirements gathering, process mapping and recommending solutions
  • Collaborate with IT team members on systems automation and advancement initiatives
  • Analyzed market, technology and industry to keep current on trends and collaborate with stakeholders to uncover business needs and requirements
  • Analyze data and follow agile methodology.
  • Assisted IT team with analysis of client's business operations to uncover areas of improvement and implement solutions to address business and functional requirements.
  • Analyzing issues and resolving complex business problems and processes using problem solving skills and technical testing
Jul 2023 - Dec 2023

Project Business Analyst

University Of Melbourne

Melbourne, Victoria, Australia

  • Performed repetitive research tests in clinical environment at large university.
  • Recorded data, analyzed test results and kept meticulous reports
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
May 2022 - Jan 2023

Customer Service Associate

Bright Star Cleaning

Epping, Victoria, Australia

Interact with customers via multiple channels (phone, email, chat, etc.) to address inquiries, resolve issues, and provide product/service information. Investigate and resolve customer concerns promptly and effectively, ensuring a satisfactory resolution while adhering to company policies and procedures.Build and nurture positive relationships with.

Mar 2021 - Mar 2022

Junior Database Administrator

Sri Lion Tea Exporters

Colombo, Western Province, Sri Lanka

  • Database design and development using SAP
  • Data storing, organizing and manage using SQL Database access management.
  • Developed scripts and processes for data integration and maintenance.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Set up and controlled user access levels across databases to protect important data.
  • Modified databases to meet needs and goals determined during planning process.
Mar 2018 - Dec 2019
Team & coworkers

Colleagues at Telstra

Other employees you can reach at telstra.com. View company contacts for 32819 employees →

SM Sushan Maharjan Sushan Maharjan Colleague at Telstra Canberra, Australian Capital Territory, Australia, Australia View → MT Martin Teichert Martin Teichert Colleague at Telstra Adelaide, South Australia, Australia, Australia View → MP Matthew Prisk Matthew Prisk Colleague at Telstra Greater Adelaide Area, Australia View → VC Vince Capeci Vince Capeci Colleague at Telstra South Morang, Victoria, Australia, Australia View → CV Carol Vayanos Carol Vayanos Colleague at Telstra Greater Brisbane Area, Australia View → OG Olivia Ginardi Olivia Ginardi Colleague at Telstra Sydney, New South Wales, Australia, Australia View → MK Md Kamrul Islam Md Kamrul Islam Colleague at Telstra Greater Perth Area, Australia View → TS Tom Snibson Tom Snibson Colleague at Telstra Greater Melbourne Area, Australia View → JD Joe Devlin Joe Devlin Colleague at Telstra Melbourne, Victoria, Australia, Australia View → TZ Tony Zhou Tony Zhou Colleague at Telstra Melbourne, Victoria, Australia, Australia View →
2 education records

Thilani Philip education

Master'S Degree, Business Analytics, 6.5 Gpa

Victoria University

Activities and Societies: Volunteer at V4U Program.I have completed my masters in business analytics and during my study period I have.

FAQ

Frequently asked questions about Thilani Philip

Quick answers generated from the profile data available on this page.

What company does Thilani Philip work for?

Thilani Philip works for Telstra.

What is Thilani Philip's role at Telstra?

Thilani Philip is listed as Business Analyst at Telstra.

Where is Thilani Philip based?

Thilani Philip is based in Notting Hill, Victoria, Australia while working with Telstra.

What companies has Thilani Philip worked for?

Thilani Philip has worked for Telstra, Efrog, University Of Melbourne, Bright Star Cleaning, and Sri Lion Tea Exporters.

Who are Thilani Philip's colleagues at Telstra?

Thilani Philip's colleagues at Telstra include Sushan Maharjan, Martin Teichert, Matthew Prisk, Vince Capeci, and Carol Vayanos.

How can I contact Thilani Philip?

You can use AeroLeads to view verified contact signals for Thilani Philip at Telstra, including work email, phone, and LinkedIn data when available.

What schools did Thilani Philip attend?

Thilani Philip holds Master'S Degree, Business Analytics, 6.5 Gpa from Victoria University.

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