Thi Vu
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Thi Vu Email & Phone Number

Analysis and Reporting Officer at Department of Government Services
Location: Greater Melbourne Area, Australia 8 work roles 2 schools
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Role
Analysis and Reporting Officer
Location
Greater Melbourne Area, Australia
Company size

Who is Thi Vu? Overview

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Quick answer

Thi Vu is listed as Analysis and Reporting Officer at Department of Government Services, a with 686 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Thi Vu.

Thi Vu previously worked as Analysis and Reporting Officer at Department Of Premier And Cabinet (Vic) and Analysis and Reporting Officer at Department Of Premier And Cabinet (Vic). Thi Vu holds Master Of Data Science from James Cook University.

Company email context

Email format at Department of Government Services

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Department of Government Services

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Profile bio

About Thi Vu

Proficient and experienced data analyst with over 3 years of contact centre experience, analytical and problem-solving abilities. For health and government entities, I've provided insights using data and managed campaigns daily. Capable of adjusting to high-pressure situations, juggling competing priorities, and working accurately while sticking to strict KPIs. I am passionate about utilising data to improve outcomes for the Australian community and have a track record of doing so successfully.

Listed skills include Microsoft Office and Data Analysis.

Current workplace

Thi Vu's current company

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Department of Government Services
Department Of Government Services
Analysis and Reporting Officer
Melbourne, VIC, AU
Employees
686
AeroLeads page
8 roles

Thi Vu work experience

A career timeline built from the work history available for this profile.

Analyst

Jul 2022 - Mar 2023

Senior Campaign Insights Analyst

• Effectively perform cleansing, transforming, loading, exporting and reporting of contact lists for health campaigns which require high attention to detail and advanced data wrangling skills in Excel. • Driving success by focusing on the quality of call outcomes, improving processes and providing technical guidance on operations, management of tactical plans post-implementation and issue resolution.• I have received positive feedback from executives, managers and other team members for using Victorian Department of Health data to build and produce operational reports and dashboards which provide insights on call centre operations, workload efficiencies, vaccination and outbreak management campaign results.

Nov 2021 - Jul 2022

Real Time Analyst

• Productively coordinated a large and evolving team of business process outsourcing resources by demonstrating excellent organisational abilities, effective communication and professionalism in all interactions to accomplish great results while adhering to strict KPIs.• When required, successfully analysed data and gave contact centre insights to executives and other teams members.• Maintained historical queue metrics and maximised resources by conducting data analysis to make recommendations and forecast future dialling needs as well as planning capacity for future months.• Interpreted data and devised ways to continually improve the accuracy of management reporting on operational KPIs through data analysis to enable informed decision-making regarding contact centre resourcing and performance.

Jul 2021 - Nov 2021

Flex Workforce Planner

Dec 2019 - Jul 2021

Real-Time Analyst

Australia

Workforce Management Team

Dec 2018 - Dec 2019
2 education records

Thi Vu education

Master Of Data Science

Develop operational and industrial knowledge of SQL, MySQL databases, Tableau, PowerBI, Python and R.

Bachelor'S, Mathematics

Develop operational and industrial knowledge of SAS, SAS Miner, MATLAB and R.

FAQ

Frequently asked questions about Thi Vu

Quick answers generated from the profile data available on this page.

What company does Thi Vu work for?

Thi Vu works for Department of Government Services.

What is Thi Vu's role at Department of Government Services?

Thi Vu is listed as Analysis and Reporting Officer at Department of Government Services.

Where is Thi Vu based?

Thi Vu is based in Greater Melbourne Area, Australia while working with Department of Government Services.

What companies has Thi Vu worked for?

Thi Vu has worked for Department Of Government Services, Department Of Premier And Cabinet (Vic), Iqvia, Victorian Department Of Health, and Serco.

How can I contact Thi Vu?

You can use AeroLeads to view verified contact signals for Thi Vu at Department of Government Services, including work email, phone, and LinkedIn data when available.

What schools did Thi Vu attend?

Thi Vu holds Master Of Data Science from James Cook University.

What skills is Thi Vu known for?

Thi Vu is listed with skills including Microsoft Office and Data Analysis.

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