- Completed research, compiled data, updated spreadsheets and produced timely reports.- Reviewed client's tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.- Using handitax, and preparing the tax returns.- Offered clients recommendations to reduce tax liabilities.- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.

- Provided customer satisfaction with excellent customer service in person and over the phone- Gathered information, advise customers of key factors such as pricing, delivery times and processing times - Accurate entry of orders into the system.- Responsible dealt with customer enquiries and complaints- Processed customer payment and customer refund when required- Involved in stock control, stocking shelves with merchandise and receiving stock delivery- Completed any associated processing administration.