Riveron (Acquired Yantra) on July 22, 2024● Continued to manage multiple projects post-acquisition, focusing on streamlining clients' business processes and integrating NetSuite effectively within their operations● Worked closely with clients to gather requirements for implementing NetSuite in alignment with the new organizational structure and needs● Carried out configurations, role changes, accounting preferences, and custom forms in response to business requirements● Supported data migration processes, including handling historical financial data and maintaining the integrity of migrated information● Created workflows for enhanced approvals and automated processes● Trained clients on both legacy and new processes within NetSuite, ensuring a smooth transition and continued efficiency post-acquisition● Collaborated with the integration team to align the new systems and best practices for clients● Performed thorough testing and provided post-go-live support to ensure seamless operation within the new framework

Successfully led multiple projects to optimize and streamline clients' business processes through tailored NetSuite implementations:● Engaged with clients to deeply understand their business operations and gather detailed requirements for integrating NetSuite within their existing workflows● Contributed to critical project documentation, including business requirements, solution design documents, data migration strategies, and meeting minutes, ensuring comprehensive project planning and execution● Configured NetSuite systems to align with clients' business requirements, implementing role modifications, accounting preferences, approval processes, and custom forms to enhance operational efficiency● Led complex data migration efforts, assisting clients in transferring essential data into NetSuite, such as historical financials, vendor and customer data, inventory, account payables/receivables, sales/purchase orders, chart of accounts, and other critical business records● Developed and deployed custom workflows to automate approval processes and fulfill functional needs, driving greater efficiency and accuracy across the organization● Provided hands-on training to clients on key NetSuite processes (e.g., Procure-to-Pay, CSV imports, and system navigation), ensuring a smooth adoption and maximizing user proficiency● Collaborated closely with the integration team to ensure the delivery of a robust, customized solution that met all client requirements● Conducted thorough testing both internally and with clients during User Acceptance Testing (UAT) to ensure system reliability and alignment with expectations● Delivered prompt, effective solutions during testing phases and post-go-live, providing ongoing support to clients and ensuring long-term success of their NetSuite systems

In addition to the responsibilities of a team member, I took on a supervisory role, ensuring smooth operations and high-quality service delivery. My key duties included:● Directed and delegated tasks to team members, optimizing efficiency and maintaining a friendly, customer-focused environment● Resolved customer concerns promptly, ensuring a positive and satisfactory experience● Ensured all operations were conducted in compliance with company policies, setting a strong example for the team● Communicated with upper management regarding team performance, identifying opportunities for coaching and development● Provided coaching and motivation to team members, fostering peak performance and engagement● Welcomed customers, building rapport to create a warm and inviting atmosphere● Delivered exceptional service, cultivating loyal customers through consistent, first-class interactions● Prepared products with precision and efficiency, adhering to company standards and guidelines● Maintained cleanliness and organization of the store, ensuring a professional and hygienic environment● Processed orders and transactions in alignment with cash handling procedures, ensuring accuracy and accountability

In my role at Insane Ink, I contributed to my team by securing apparel screening job orders and supporting marketing efforts. I also utilized my skills in graphic design and finance to enhance our operations. My responsibilities involved the use of various software programs, including Adobe Photoshop, Adobe Illustrator, Microsoft Excel, Google Sheets, and Google Slides, to complete job orders. I managed customer outreach, both through email and direct communication, successfully identifying and fulfilling numerous orders from a diverse client base.In my second year, I was promoted to Retail Manager. In this role, I managed the student store and inventory, analyzed product trends, and created designs based on data-driven insights. I conducted surveys, spoke with students, parents, and teachers to identify popular items, and led a team of coworkers, providing training, coaching, and guidance in running the store. This experience helped me develop strong leadership skills and an ability to manage a retail operation effectively.Key Contributions:Marketing Team Member:● Secured $22,000 in sales for Insane Ink● Led the top-performing sales team● Completed 26 job orders● Delivered excellent service to a wide range of clients, handling both large and small ordersRetail / Student Store Manager:● Trained and coached team members to run the student store● Managed store finances and inventory● Handled large cash transactions● Analyzed student preferences and created products based on data insightsNotable Achievements:● Achieved high sales and customer satisfaction as Retail Manager● Led the team with the highest sales