Thien Tran Email and Phone Number
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As a Senior Integration Solution Consultant at athenahealth, I manage hundreds of integration design engagements for prospective and current clients to define business problems and architect associated technical solutions. I collaborate with Sales to close millions in deals from integration consulting engagements, and serve as the team lead in the Salesforce and Documentation Governance committees to support new features and functionality development.I have a Master of Public Health degree from Boston University School of Public Health, with a focus on healthcare management. I am passionate about project management, process improvement, regulatory compliance, health systems research, and health equity. I have applied these skills in my previous roles as a Program Manager at Blue Shield of California, where I developed an audit program for automated processes, supported operational governance redesign and implementation, and spearheaded a rewards program to increase call agents' engagement and customer satisfaction.
Athenahealth
View- Website:
- athenahealth.com
- Employees:
- 8372
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Manager, Platform Services And SolutionsAthenahealthBoston, Ma, Us
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Senior Integration Solution ConsultantAthenahealth Jul 2023 - PresentBoston, Massachusetts, United States• Managed hundreds integration design engagements for prospective and current clients to define business problems and architect associated technical solutions.•Closed millions in closed-one deals from integration consulting engagements with prospective clients in collaboration with Sales.•Served as the Integration Design team lead in the Salesforce and Documentation Governance committees to collaborate with key internal teams, specifically Product and R&D, to help identify, develop, and support new features and functionality that best meet the needs of clients and internal teams.
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Integration Solution ConsultantAthenahealth Oct 2021 - Aug 2023Boston, Massachusetts, United States
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Shield Emerging LeaderBlue Shield Of California Jul 2020 - Oct 2021Oakland, California, United StatesProgram Manager - Enterprise Transformation, Operational Governance (1/2021 – 9/2021)•Developed an audit program for automated processes to support Blue Shield of California’s transformational work to drive automation and reduce manual touchpoints.•Supported management with reporting, documentation, and leadership that improves the employee and customer experience.•Managed the implementation of the Operational Governance team’s redesign and organizational changes.Program Manager - Customer Experience, Member Service Delivery (7/2020 – 1/2021)•Developed and spearheaded the First Call Resolution (FCR) Rewards Program to grow call agents’ engagement and increase BSC’s FCR rate from 63% to 70% by the end of 2020.•Constructed a Customer Care dashboard to track the LOB’s key metrics to support efficient and accurate data monitoring and evaluation.•Led and managed the Customer Care team’s employee engagement projects through the following initiatives: Customer Service Appreciation Week, Work from Home Engagement Workstream Committee, and weekly communication of team’s metrics to frontline staff. -
Quality And Performance ImprovementEast Boston Neighborhood Health Center Feb 2019 - Apr 2020Greater Boston Area- Generated and consolidated reports and dashboards used by the business office and quality department for financial and audit planning- Assessed feasibility and necessity for a centralized call system that can appropriately triage, track, and direct calls for the PACE patient population through GEMBA walks, process mapping, and cost/volume data analysis- Developed a caregiver satisfaction survey to measure caregiver burdens to drive future performance improvement initiatives to improve patient satisfaction -
Aco Project SpecialistMount Auburn Cambridge Independent Practice Association, Inc. (Macipa) 2019 - 2020Brighton, Massachusetts- Managed all documentation submission for MACIPA’s participation in Medicare’s Shared Savings Program (MSSP) and other governmental programs- Communicated with CMS, state, and local authorities regarding regulations changes, quality and financial reporting, and MACIPA’s contractual compliance- Point of contact and subject matter expert for program requirements relating to ACO business or other programs -
Mph Strategy ConsultantDana-Farber Cancer Institute Sep 2019 - Dec 2019Greater Boston Area- Developed evidence-based recommendations to recruit and retain Underrepresented in Medicine (URiM) talents for DFCI’s Office of Diversity and Inclusion -
Mph Global Health ConsultantLifebox Sep 2019 - Dec 2019Greater Boston AreaDesigned Lifebox Ethiopia’s operations manual to support the organization’s new NGO status- Employer reference manual and employee management system recommendations- Quality improvement facilitation manual, data visualization tools and QI intervention recommendations for the SaLTS (Saving Lives Through Safe Surgery) Program- Dashboard assessment and data usability analysis- Supply chain assessments and recommendations for importing equipment’s and applying for tax-exempt status under Ethiopian laws -
Service Desk AssociateUc Davis Sep 2016 - Jun 2018Davis, California- Guided students and parents on UC Davis Student Housing events and on-campus resources- Performed administrative tasks such as cataloguing students’ information and performing inventory on office supplies- Mitigated resident concerns that dealt with package deliveries and room access. - Answered phone calls and addressed resident and visitor concerns in a polite and professional manner to create a positive environment.
Thien Tran Skills
Thien Tran Education Details
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Health/Health Care Administration/Management -
Bachelor Of Science (B.S.)
Frequently Asked Questions about Thien Tran
What company does Thien Tran work for?
Thien Tran works for Athenahealth
What is Thien Tran's role at the current company?
Thien Tran's current role is Manager, Platform Services and Solutions.
What is Thien Tran's email address?
Thien Tran's email address is th****@****lth.com
What is Thien Tran's direct phone number?
Thien Tran's direct phone number is 140834*****
What schools did Thien Tran attend?
Thien Tran attended Boston University School Of Public Health, The University Of Queensland, University Of California, Davis.
What are some of Thien Tran's interests?
Thien Tran has interest in Social Services, Education, Arts And Culture.
What skills is Thien Tran known for?
Thien Tran has skills like Public Speaking, Leadership, Community Outreach, Fundraising, Event Planning, Microsoft Office, Social Media, Microsoft Word, Microsoft Excel, Entrepreneurship, Teamwork, Powerpoint.
Who are Thien Tran's colleagues?
Thien Tran's colleagues are Jeffrey Jones, Jinosha Jose, Marcel Hunter, Salena Weekes, Caitlain Kelley, Pmp, Don Kevin, Clay Hoyt.
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