Thien Tran Email and Phone Number

- Managed the data system for easier access to relevant information and ensured consistent processes.- Assisted in developing and executing events to build closer ties with our alum families.- Engaged in building relationships between students, staff, and alums and creating opportunities for business connections with one another.

- Connected with over 40 outside vendors and organizations to participate in the annual Veterans Day Parade, with over 10,000 attendees expected.- Managed event data and ensured fast access to relevant information regarding outside organizations and vendors.- Participated in brainstorming sessions with event stakeholders on a bi-weekly basis to coordinate budget, marketing materials, and agenda.

- Triaged front desk walk-ins and phone calls to appropriate departments and created a more efficient, effective, and productive experience for customers and colleagues.- Assisted customers by providing reader advisory services, essential references, and directional assistance in person, by telephone, and by e-mail to create a seamless experience.- Managed and delegated tasks of over 15 volunteers and interns and ensured smooth operation.