Managing customer issues through to resolution over phone, email, chat, andsocial media using our ticketing system (Sales force Zendesk)• Assisting in developing service procedures, policies, and standards. • Ensuring all tickets are logged, monitored, and tracked correctly• Liaising with the Ecommerce team for stock and inventory update via SAP and the creation of promotion for business growth on salesforce• Escalate relevant technical and complaint cases using correct… Show more Managing customer issues through to resolution over phone, email, chat, andsocial media using our ticketing system (Sales force Zendesk)• Assisting in developing service procedures, policies, and standards. • Ensuring all tickets are logged, monitored, and tracked correctly• Liaising with the Ecommerce team for stock and inventory update via SAP and the creation of promotion for business growth on salesforce• Escalate relevant technical and complaint cases using correct procedures as and when required• Take ownership of any customer issues and utilise the most relevant resources to deliver timely and effective resolution Show less

nalysing each claim of medical assistance.• Daily contact with new and existing claimants for further medical assistance• Dealing with complains relating medical assistance (payment)• Inspecting new and existing claims to make sure company rules and regulations have been met.• Organising repatriation of policy holders, when necessary, in some caseswith medical escort.• Liaising with foreign medical establishment for further assistance with our policy… Show more nalysing each claim of medical assistance.• Daily contact with new and existing claimants for further medical assistance• Dealing with complains relating medical assistance (payment)• Inspecting new and existing claims to make sure company rules and regulations have been met.• Organising repatriation of policy holders, when necessary, in some caseswith medical escort.• Liaising with foreign medical establishment for further assistance with our policy holders.• Arranging payment or placing guaranty of payment of medicals fees with foreignmedical establishment. Show less