• Managing customer issues through to resolution over phone, email, chat, andsocial media using our ticketing system (Sales force Zendesk)• Assisting in developing service procedures, policies, and standards.• Ensuring all tickets are logged, monitored, and tracked correctly• Liaising with the Ecommerce team for stock and inventory update via SAP and thecreation of promotion for business growth on salesforce• Escalate relevant technical and complaint cases using correct procedures as andwhen required• Take ownership of any customer issues and utilise the most relevant resources todeliver timely and effective resolution