Thijs De Groot Email & Phone Number

Utrecht, Netherlands

Utrecht, Utrecht, Nederland

'S-Hertogenbosch, Noord-Brabant, Nederland

I manage guest relations to ensure a memorable and enjoyable stay for our guests. My role involves addressing guest inquiries, resolving issues promptly, and providing personalized services, especially for our Marriott Bonvoy members. Working together with various departments to fulfill guest requests and handle special arrangements.Our internal Guest Satisfaction Surveys serve as the benchmark for my performance, and ratings are improving across all segments compared to the first and second year of the hotel.

'S-Hertogenbosch, Noord-Brabant, Nederland

I led the planning and execution of meetings and events. My role involved managing all details, coordinating with various departments, and ensuring everything ran perfectly. I handled budgets, ensuring we stayed within financial limits while delivering high-quality events. I also planned ahead up to 12 months, scheduling events and securing necessary resources in advance. I worked closely with clients to understand their needs and provided support throughout the event, ensuring every aspect was handled professionally, resulting in successful events and satisfied guests.

'S-Hertogenbosch, Noord-Brabant, Nederland

For the 5 meeting spaces, two restaurants and Current Rooftop Bar, I was responsible to plan and organize meetings and events. My job included booking spaces, arranging services, sending out the invoices and coordinating with different teams to make sure everything went smoothly. I was responsible for ensuring that all details were in place and that events were executed successfully, leading to happy and satisfied guests.

'S-Hertogenbosch, Noord-Brabant, Nederland

During the pre-opening phase and the first 6 months I supported the Sales, Marketing, and Events Managers to work together. My job was to increase revenue, promote our services, and make sure events were successful, helping the hotel grow and keep customers happy.

Venneper Lodge

Nieuw-Vennep, Noord-Holland, Nederland

Utrecht, Nederland

Lenzerheide

Berlijn En Omgeving, Duitsland

Breda

Breda

Maastricht En Omgeving, Nederland

Schiphol

Serveren en barman

Hospitality Administration/Management

Mbo Niveau 4, Vocational Hospitality Management

Activities and Societies: AEHT 2017, Oostende - Hospitality management MHBO Module - Voorbereiding op vervolg van studie op HBO-niveau

Hotel Management School Maastricht, Bachelor Of Business Administration In Hospitality

Activities and Societies: S.V. Amphitryon Herendispuut Upper Ten

Higher General Secondary Education, Profile: Economy & Society

Subjects: 1. Dutch 2. English 3. German 4. Gymnastics 5. History 6. Mathematics 7. Sociology 8. Creative Arts