www.nextgenservice.cothilak@nextgenservice.coReal Estate and Mortgage Business Services

Working as Sr. Manager for Mortgage Operations in XChanging - Shimoga, managing SLAs, Customer Satisfaction, Employee Satisfaction, P&L and process improvements. Responsible for production deliverables of Mortgage functions.A certified Six Sigma Green Belt professional from American Society for Quality (ASQ) and got trained professional on Land Titles through American Land Title Association (ALTA).Joined Xchanging in March 2012, has comprehensive knowledge in Title Insurance and other Mortgage services in the areas of Loan Origination, Processing, Servicing and Default Management along with effective management of customer service levels, Staffing, Training, Teams handling and process improvements.Has overall 12 years of experience in Title Insurance and Mortgage BPO services, prior to joining XChanging, worked for SLK Global BPO Services Pvt Ltd., Quatrro Mortgage Solutions Pvt Ltd. and First American Title Insurance Company in capacity of Subject Matter Expert and Operations Leader.